Summary
Overview
Work History
Education
Skills
Timeline
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Donna Sue Reed

Isleton,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Manager

Old River Golf Course
Tracy, CA
02.2020 - 12.2023
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Using Microsoft 365, word and excel. Organized special events such as conferences or training sessions for employees.

Kitchen Manager

Haven Acres Bar & Grill
Lathrop, CA
03.2016 - 12.2019
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.

Education

Associate of Science - Information Technology

Lane Community College
Eugene, OR
06-2008

Bachelor of Science - Cyber Securty

Full Sail University
Winter Park, FL

Skills

  • Time Management
  • Customer Relationship Management (CRM)
  • Data Entry
  • Multi tasker

Timeline

Manager

Old River Golf Course
02.2020 - 12.2023

Kitchen Manager

Haven Acres Bar & Grill
03.2016 - 12.2019

Associate of Science - Information Technology

Lane Community College

Bachelor of Science - Cyber Securty

Full Sail University

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Donna Sue Reed