Donnayja Traynham

Albany,NY

Summary

Dynamic and results-oriented professional with extensive experience at Amazon, adept in shipping procedures and exceptional customer service. Excelled in mentoring associates, enhancing team productivity, and significantly improving customer satisfaction. Skilled in problem-solving and teamwork, consistently met tight deadlines, and reduced order fulfillment errors, demonstrating a commitment to excellence and efficiency.

Overview

years of professional experience

Work History

Customer Fulfillment Associate

Amazon

Albany, NY

11.2023 - Current

Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
Managed high-volume order requests to ensure accurate and timely deliveries.
Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
Prevented stockouts by monitoring inventory levels closely and flagging low-stock items for replenishment.
Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
Pulled orders quickly to maintain demanding productivity goals.
Printed labels, packaged boxes, and loaded into outbound containers.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Greeted customers and directed to requested products.
Safely and securely loaded items to prevent damage during transport.
Completed inventory accounts to keep records current and promote accurate ordering.
Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

PSE Clerk

USPS

Harrisburg, PA

10.2021 - 10.2023

Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
Loaded and unloaded shipping containers and vehicles.
Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
Sorted mail according to size, shape and destination.
Provided service and sales to walk-in customers.
Used computer systems to track packages and update client information.

Customer Service Cashier

Walmart

Albany, NY

09.2015 - 02.2022

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.

Education

High School Diploma - General Studies

Columbia High School

East Greenbush, NY

06.2014

Skills

Shipping procedures
Returns handling
Loading and unloading
Shipping and receiving
Time management
Team collaboration
Workload prioritization
Safety compliance
Troubleshooting techniques
Record keeping
Cash register operations

Critical thinking
Proficiency in technology
Stocking
Decision-making
Records updating
Teamwork and collaboration
Mentoring and training
Pallet jack operation
Customer service
Problem-solving

Timeline