Summary
Overview
Work History
Education
Skills
Timeline
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Donnayja Traynham

Albany,NY

Summary

Dynamic and results-oriented professional with extensive experience at Amazon, adept in shipping procedures and exceptional customer service. Excelled in mentoring associates, enhancing team productivity, and significantly improving customer satisfaction. Skilled in problem-solving and teamwork, consistently met tight deadlines, and reduced order fulfillment errors, demonstrating a commitment to excellence and efficiency.

Overview

9
9
years of professional experience

Work History

Customer Fulfillment Associate

Amazon
Albany, NY
11.2023 - Current
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
  • Prevented stockouts by monitoring inventory levels closely and flagging low-stock items for replenishment.
  • Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Greeted customers and directed to requested products.
  • Safely and securely loaded items to prevent damage during transport.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

PSE Clerk

USPS
Harrisburg, PA
10.2021 - 10.2023
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Loaded and unloaded shipping containers and vehicles.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
  • Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
  • Sorted mail according to size, shape and destination.
  • Provided service and sales to walk-in customers.
  • Used computer systems to track packages and update client information.

Customer Service Cashier

Walmart
Albany, NY
09.2015 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma - General Studies

Columbia High School
East Greenbush, NY
06.2014

Skills

  • Shipping procedures
  • Returns handling
  • Loading and unloading
  • Shipping and receiving
  • Time management
  • Team collaboration
  • Workload prioritization
  • Safety compliance
  • Troubleshooting techniques
  • Record keeping
  • Cash register operations
  • Critical thinking
  • Proficiency in technology
  • Stocking
  • Decision-making
  • Records updating
  • Teamwork and collaboration
  • Mentoring and training
  • Pallet jack operation
  • Customer service
  • Problem-solving

Timeline

Customer Fulfillment Associate

Amazon
11.2023 - Current

PSE Clerk

USPS
10.2021 - 10.2023

Customer Service Cashier

Walmart
09.2015 - 02.2022

High School Diploma - General Studies

Columbia High School
Donnayja Traynham