Donnell A. Mann
Manchester
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
Work History
Assistant Manager
Starbucks
Manchester
09.2025 - Current
- Coordinated daily operations to maintain service quality and customer satisfaction.
- Led team training sessions to enhance product knowledge and service skills.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Store Manager (MIT)
Insomnia
09.2023 - Current
- Opened & optimizing day to day operations of the highest profiting store in the company, resulting in record breaking first 8 month sales for the company
- Developed & implemented a functions creating revenue exceedingly company expectation for two consecutive quarters
- Coached a team of employees by providing feedback, KPIs & accurate scheduling resulting in a 15% reduction in turnoff rates for the store
- Managed Store orders, Invoices & inventory control resulting in consistently lower COGS then previous quarters before
- Payroll management
- Team Development (KPIs, evaluations, ISAT, DTCM)
Store Manager
Beatnic
02.2023 - 09.2023
- Developed & implemented store operations resulting in triple the sales in comparison to previous periods
- Led a team through (KPIs, evaluations, and feedback to drive the most sales of any store in the company for two periods
- Designed Strategies targeting Guest experience resulting in 94% overall satisfactory result in a period
- Allocating resources
- Oversee recruitment and training
Guest General Manager In Training (GMIT)
Cava
03.2022 - 01.2023
- Hospitality trainer & ambassador for the highest volume store in the borough
- Develop, implement & maintained functions resulting a 75% increase to customer surveying
- DOH/Food Safety team training while enforcing employee practices and policies
- Complete data entry task (Microsoft office, Waste
- Store orders & Invoices
- Help resolve any issues or complaints
- Team Scheduling
- Team Development (KPIs, evaluations) & Delegation
Store Supervisor
Nom Wah Nolita
10.2020 - 03.2022
- Develop, implement & manage sales
- Kitchen Prep (Hot & Cold)
- Marketing
- Team delegation (4+)
- Cash Handling
- Inventory
- DOH training
Team Leader
Chick-Fil-A
08.2019 - 10.2020
- Assigned to Handle guest experience and all guest complaints/Question
- Delegate sale driven task to team members while 10+
- Recruitment & Development (KPIs, evaluations daily individual check ins
- Orders & invoices
- Safe link
- Inventory control
Education
Associate in Business Management -
Monroe Community College
Rochester, NYDrama
Gramercy Arts High School
Manhattan, NYSkills
- Inventory management
- Customer service
- Employee training
- Team development
- Operational efficiency
- Sales optimization
- Resource allocation
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Data analysis
- Team motivation techniques
- Employee supervision
- Marketing tactics
- Customer service and satisfaction
- Strategic planning
- Employee engagement
- Customer relations
- Business development
- Sales strategies
- Financial reporting
- Adaptability and flexibility
References
- Catherine Melody, Assistant Director, 347-575-6257
- Anna Valencia, General Manager, +1 (917) 407-8291
Timeline
Assistant Manager
Starbucks
09.2025 - Current
Store Manager (MIT)
Insomnia
09.2023 - Current
Store Manager
Beatnic
02.2023 - 09.2023
Guest General Manager In Training (GMIT)
Cava
03.2022 - 01.2023
Store Supervisor
Nom Wah Nolita
10.2020 - 03.2022
Team Leader
Chick-Fil-A
08.2019 - 10.2020
Associate in Business Management -
Monroe Community College
Drama
Gramercy Arts High School