Donnelly Wright
Cleveland,OH
Summary
Experience is varied, with more than 10 years within the marketing, performing arts and fitness industries. Will prove to be a dedicated and passionate candidate who has a sharp skillset and a willingness to fill in the gaps where that skillset doesn't shine. Has a reputation for resolving problems with heart, strategy and perseverance.
Overview
13
13
years of professional experience
Work History
Assistant General Manager and Instructor
Club Pilates Willoughby
03.2023 - Current
- Increased member satisfaction by addressing and resolving concerns daily.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering supportive work environment that enhanced employee performance.
- As an instructor, grew strong and sustainable base of members taking class during day-part taught.
Account Manager
RMD Advertising
01.2014 - 12.2022
- Built and strengthened long-lasting client relationships based on customer-centric terms.
- Managed upwards of 12 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Listened attentively to client feedback and worked to introduce new services. Partnered with internal resources to present additional value and expertise to clients.
- Contributed to annual revenue goals by developing new accounts.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Introduced new processes to improve account and market tracking for better data analysis.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Monitored sales performance metrics to achieve strategic account objectives.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
Professional Ballet Dancer
Rochester City Ballet
08.2012 - 12.2014
- Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Performed in multiple roles for classical ballet and modern productions by attending daily rehearsals to perfect execution of dance movements.
- Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
Professional Ballet Dancer
Grand Rapids Ballet Company
08.2010 - 05.2012
- Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Massachusetts - Lowell
OnlineJoffrey Ballet School - American Ballet Center
New York, NYSkills
- Strategic Account Planning
- Verbal and Written Communication
- Time Management
- Account Management
- Project Management
- Teamwork and Collaboration
- Overcoming Objections
- Opportunity Identification
- Professional Integrity
- Marketing Material Review
- Team Training and Motivation
- Microsoft Office
Timeline
Assistant General Manager and Instructor
Club Pilates Willoughby
03.2023 - Current
Account Manager
RMD Advertising
01.2014 - 12.2022
Professional Ballet Dancer
Rochester City Ballet
08.2012 - 12.2014
Professional Ballet Dancer
Grand Rapids Ballet Company
08.2010 - 05.2012
Bachelor of Arts - Liberal Arts And General Studies
University of Massachusetts - Lowell
Joffrey Ballet School - American Ballet Center
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