Donnesha Pendegraft

• Perform data entry tasks entering patients discharge dates or hospital status to Tru Care.
• Call hospitals to speak with Case Management or Medical Records to get updates on patients.
• Utilizing right fax to request patients clinicals and updates daily.
• Send out Admission/Discharge letters to doctors offices regarding there patients.
• Host a meeting with my assigned doctors offices to update the physicians daily on there patients hospital status.

Accomplishments

• Receive Bravo Awards from co-workers and supervisors for always being a team player, having great rapport with the Doctors and the efficient work I produce daily.

• Schedules appointments and follow-up visits and/or, laboratory testing with Epic, etc. to ensure efficiency of patient care.
• Answer patient phone calls utilizing UT Southwestern PURE concepts. Able to problem solve using department protocols as necessary to meet patient's needs.
• Documents and routes patient communications appropriately following EMR and documentation standards.
• Maintain patient confidentiality in accordance with university and department policy. Providing administrative and clerical support (faxing, scanning, mailing, copying, filing.)

Accomplishments

• Received Blue, Silver and Gold PACT Certification of Appreciation Award for exemplifying PACT standards

• Responsible for answering and directing calls on PBX, initiating pages messaging, contacts and announcements for various routine and complex emergency tasks.
• Maintain a professional level of communication with every call to ensure good customer service and support rapidly, accurately and respectfully process incoming requests.
• Maintain call schedules and track telecom equipment using multiple software applications.

Accomplishment

• Recognized for great Customer Service and punctual on emergency calls.

• Handle inbound calls from insured State Farm customers whose property has been affected by a catastrophic event.
• Submit claims for the affected properties, boats and automobiles. Research the status of processed claims and add any additional information needed for the claim.

Accomplishments

• Received KUDOS call from the insured customer stating they want to acknowledge how empathic, patience and how great my customer service was being that they were so stressed after losing everything.