Donnette Duprey
Columbia,South Carolina
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Windsor Fashions
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Teller
Wells Fargo
04.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Customer Service Representative
Walmart
12.2016 - 04.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Communicated with customers and team members to solve problems.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Registered Nurse
Midlands Technical College
West Columbia, SC03.2025
Skills
- Customer Service
- Health and Safety Regulations
- Staff Supervision
- Customer Relations
- Closing and Contract Negotiations
Timeline
Assistant Manager
Windsor Fashions
12.2022 - Current
Teller
Wells Fargo
04.2021 - Current
Customer Service Representative
Walmart
12.2016 - 04.2020
Associate of Applied Science - Registered Nurse
Midlands Technical College