Donni Miller
Alpine,TN
Summary
Versatile professional with experience in customer service and health careers, including but not limited to medical insurance. Known for strong critical thinking and de-escalation skills, dedicated to fostering positive interactions and improving client outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Senture
London, KY
05.2023 - 09.2025
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Direct Support Professional
Home Caregivers
Cookeville, TN
03.2023 - 01.2024
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Assisted clients with daily living activities to enhance independence and quality of life.
- Monitored client health and reported changes to appropriate team members promptly.
- Trained new staff on best practices for client support and safety protocols.
- Implemented effective communication strategies to build rapport with clients and their families.
- Enhanced documentation accuracy for client progress, ensuring compliance with regulatory standards.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Medication Administration.
Personal Care Assistant
Penn Highlands DuBois
DuBois, PA
01.2018 - 08.2021
- Monitored patient health status, reporting changes to healthcare staff promptly.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Developed strong relationships with patients, enhancing emotional well-being and trust.
- Trained new staff on best practices for personal care and patient interaction.
- Ensured compliance with health regulations and safety protocols in all care activities.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedridden patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
Forestville Central School
Forestville, NY06-2011
Certified Nursing Aide -
BOCES LO GUIDECE
Fredonia, NY06-2011
Skills
- Customer service
- Call center experience
- Emotional care
- Phone support
- Hygiene assistance
Timeline
Customer Service Representative
Senture
05.2023 - 09.2025
Direct Support Professional
Home Caregivers
03.2023 - 01.2024
Personal Care Assistant
Penn Highlands DuBois
01.2018 - 08.2021
High School Diploma -
Forestville Central School
Certified Nursing Aide -
BOCES LO GUIDECE