Donnicia Knott
Greenville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Focus
03.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
Delivery Driver
Pizza Hut
02.2023 - 10.2024
- Ensured timely delivery of orders, maintaining high customer satisfaction standards.
Manager
McDonald's
06.2019 - 09.2022
- Led team to ensure operational excellence and maintain high customer service standards.
Education
High School Diploma -
Dakota High School
Skills
- Forklift Operation
- Warehouse Management
- Pallet Jack Operation
- Materials Handling
- Customer Service
- Shipping & Receiving
- Active listening
- Call center operations
Certification
- Forklift Certification
- ServSafe Food Manager Certification
Timeline
Customer Service Representative
Focus
03.2024 - Current
Delivery Driver
Pizza Hut
02.2023 - 10.2024
Manager
McDonald's
06.2019 - 09.2022
High School Diploma -
Dakota High School
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