Donnie Boone
DeSoto
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Walgreens
02.2013 - Current
- Assisted patients with medication inquiries and provided relevant information on prescription usage.
- Coordinated with healthcare providers to resolve prescription-related issues and ensure timely medication access.
- Maintained accurate inventory levels by conducting regular audits and managing stock replenishment.
- Processed insurance claims efficiently, ensuring proper documentation and resolution of discrepancies.
- Collaborated with pharmacists to ensure compliance with state and federal regulations concerning medication handling.
- Dispensed medications accurately while verifying patient information and prescription details.
- Monitored expiration dates and rotated stock to minimize waste and ensure medication efficacy.
- Identified and reported medication errors to enhance pharmacy safety and streamline operations.
Bartender/Server
Brunswick Zone
11.2011 - 01.2013
- Prepared and served a variety of beverages, ensuring adherence to quality standards.
- Engaged customers by providing knowledgeable recommendations about menu items.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Collaborated with kitchen staff to ensure timely service and accurate orders.
- Handled customer complaints professionally, resolving issues to ensure satisfaction.
- Created daily specials and promotional drink offerings to attract customers.
- Supported team members during peak hours to improve service speed.
- Developed strong relationships with regular customers to foster loyalty.
Server
Olive Garden
03.2009 - 10.2011
- Facilitated smooth dining experiences by promptly addressing guest inquiries and concerns.
- Coordinated with kitchen staff to ensure timely preparation and delivery of food orders.
- Executed detailed menu descriptions to enhance customer dining choices and satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest enjoyment.
- Prepared and processed accurate check transactions through point-of-sale systems.
- Supported promotional events by upselling specials and enhancing customer engagement.
- Adapted to varying shift demands by prioritizing tasks under pressure.
Server/Host Trainer
Applebee's Neighborhood Grill & Bar
04.2008 - 03.2009
- Trained new servers and hosts on restaurant procedures and customer service standards.
- Facilitated onboarding sessions to enhance team performance and service quality.
- Conducted regular assessments of team members to identify training needs and improvement areas.
- Coordinated shift schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints promptly, ensuring guest satisfaction and retention.
- Implemented strategies to improve order processing efficiency and accuracy.
- Monitored compliance with health and safety regulations to maintain a safe dining environment.
Education
Certificate - Hospitality Management
Penn Foster Career School
Scranton, PA05-2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Answering customer questions
- Prescription filling
- Pharmacy ethics
- Stocking shelves
- Medication labels
- Labeling prescriptions
- Insurance reconciliation
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Pharmacy Technician
Walgreens
02.2013 - Current
Bartender/Server
Brunswick Zone
11.2011 - 01.2013
Server
Olive Garden
03.2009 - 10.2011
Server/Host Trainer
Applebee's Neighborhood Grill & Bar
04.2008 - 03.2009
Certificate - Hospitality Management
Penn Foster Career School