Main Shop Service Advisor Campbell Nissan of Edmonds
Campbell Auto Group VW/Nissan
Edmonds, WA
10.2016 - Current
Detail used cars and new car purchases for delivery.
Execute oil change, tire rotation, and basic maintenance service for customers' vehicles.
Maintaining Nissan standards in a team environment, making sure all express techs are learning and applying Nissan standards and protocols. Clean and safe job site.
Speaking to customers directly in an advisor capacity, setting appointments, confirming parts orders, and coordinating with technicians.
Express Service Technician.
Coordinated with technicians to ensure timely vehicle repairs and maintenance.
Managed customer records using dealership management software for efficient tracking.
Educated customers about service options, warranties, and maintenance plans.
Followed up with customers post-service to ensure satisfaction and address concerns.
Resolved customer complaints promptly, maintaining a positive dealership experience.
Express Service Manager, Everett location.
Business Development Center Operations, Nissan, and Volkswagen, Edmonds Location.
Express Service Advisor, Campbell Nissan of Everett.
Property Manager / Maintenance
Attorney Victor Haglund
Everett, WA
08.1996 - 09.2009
Coordinating Tasks
Oversee quality and workmanship
Maintain safety standards and cleanliness in residential community.
Maintain communications between owners and tenants rent, collection, evictions, and remodels.
Education
High School -
Everett High School
Everett, WA
Trade Schooling -
Nissan of North America
Renton, WA
Skills
Vehicle inspection
Customer relationship management
Service coordination
Safety compliance
Time management
Team collaboration
Quality inspection
Repair quality inspections
Sales negotiation
Professional References
Tony Diaz, Project Manager, 425-280-7232
Mike Collard, Teacher, 425-931-2831
Melissa Lee, Business Owner, 425-280-7139
Timeline
Main Shop Service Advisor Campbell Nissan of Edmonds