Keith C. Haptonstall
Tomball
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
19
19
years of professional experience
Work History
Nissan Certified Service Manager
Robbins Nissan
01.2020 - 09.2025
- Oversaw daily operations of service center, including customer service and warranty repairs.
- Implemented Express Level I & II services to enhance service offerings.
- Introduced CRM system to improve customer relationship management and tracking.
- Optimized inventory and reconditioning processes, reducing costs and improving cycle time.
- Established financial system for efficient servicing of customers.
- Managed repair maintenance and internal work to ensure quality standards were met.
Ford Certified Service Manager
AutoNation Ford
01.2019 - 01.2020
- Level III Certified AutoNation Service Manager
- Successfully manage store during remodeling process while maintaining the same level of service and revenue
Service Manager
Group One Automotive
01.2014 - 01.2019
- Nissan Certified Service Manager.
- Nissan GTR Certified Service Manager.
- Implemented Express Level I & II services.
- Implemented flex work schedule (4 days/10 hrs flex schedule.)
Service Drive Manager
David McDavid Nissan
01.2013 - 01.2014
- Nissan Certification.
- Nissan GTR Certification.
- Implemented Express Level 1.
Service Manager
Baker Nissan South
Houston
01.2011 - 01.2013
- Nissan Certification.
- Nissan GTR Certification.
- Implemented Express Level 1 & 2.
- Implemented 'Active delivery', 'Meet & Greet' and 'CSI call back' processes.
Service Manager
Baytown Hyundai
Baytown
01.2007 - 01.2011
- Hyundai Service Manager Certification Silver Awarded.
- Accomplish courses of customer service management.
Education
Certified Ford Service Manager - Level 3
01.2018
Group One Service Manager Academy Graduate -
01.2018
GTR CERTIFICATION -
01.2012
Certified Nissan Manager -
01.2011
Associate Structural Specialist -
United States Air Force
01.1999
Diploma -
Lead High School
Skills
- Fluent in Spanish
- Customer relationship management
- Financial reporting
- Service operations management
- Vehicle inspection
- Process improvement
Hobbies and Interests
- Avid golf cart builder
- Carpentry
- Cruising
- Love dogs
Languages
Spanish
Native/ Bilingual
Timeline
Nissan Certified Service Manager
Robbins Nissan
01.2020 - 09.2025
Ford Certified Service Manager
AutoNation Ford
01.2019 - 01.2020
Service Manager
Group One Automotive
01.2014 - 01.2019
Service Drive Manager
David McDavid Nissan
01.2013 - 01.2014
Service Manager
Baker Nissan South
01.2011 - 01.2013
Service Manager
Baytown Hyundai
01.2007 - 01.2011
Certified Ford Service Manager - Level 3
Group One Service Manager Academy Graduate -
GTR CERTIFICATION -
Certified Nissan Manager -
Associate Structural Specialist -
United States Air Force
Diploma -
Lead High School
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