Donnie Haughney
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Service Advisor
West Side Lexus
10.2020 - Current
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Service Advisor
Christian Brothers Automotive Corporation
05.2015 - 06.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
RPM
06.2007 - 12.2014
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained up-to-date knowledge of product and service changes.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Reservation Agent
Continental Airlines
10.1997 - 02.2004
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Education
Diploma -
Stratford High School
Houston, TX06.1986
Skills
- Records Maintenance
- Sales Expertise
- Account Management
- Handling Customer Complaints
Timeline
Service Advisor
West Side Lexus
10.2020 - Current
Service Advisor
Christian Brothers Automotive Corporation
05.2015 - 06.2020
Service Advisor
RPM
06.2007 - 12.2014
Reservation Agent
Continental Airlines
10.1997 - 02.2004
Diploma -
Stratford High School
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