Donnie Stephens
Hughes Springs,TX
Overview
2022
2022
years of professional experience
Work History
Service Advisor
Dewey Moore Ford
Service Manager
Vanguard Ford
Quality Control Supervisor
Atlas Roofing Corporation
Hughes Springs, TX
01.2009 - 04.2021
- Supervised quality control processes to ensure compliance with industry standards.
- Implemented inspection protocols for raw materials and finished products.
- Trained team members on quality assurance practices and safety regulations.
- Analyzed product defects to identify root causes and implement corrective actions.
Machine Operator
Atlas Roofing Corporation
Daingerfield, TX
01.1986 - 2009
- Implemented process improvements to enhance workflow efficiency within service operations.
- Trained and mentored staff on best practices for service delivery and customer interactions.
- Resolved customer complaints promptly, maintaining trust and loyalty among clients.
- Analyzed service metrics to identify trends, driving strategic decisions for operational enhancements.
- Collaborated with sales teams to align service offerings with customer needs, boosting overall service revenue.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed service department operations, ensuring high levels of customer satisfaction and team performance.
- Oversaw daily scheduling of service appointments, optimizing technician utilization and reducing wait times.
Timeline
Quality Control Supervisor
Atlas Roofing Corporation
01.2009 - 04.2021
Machine Operator
Atlas Roofing Corporation
01.1986 - 2009
Service Advisor
Dewey Moore Ford
Service Manager
Vanguard Ford