Donnie Ward

Manager a crew of field service technicians installing and repair of telecommunications services. Working at customer locations for residence and business telecommunications. Voice, data, High Speed Internet, and Fiber Optic applications.

• Interpreted test information to resolve design-related problems.
• Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
• Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
• Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.

• Provided technical support and maintenance services for range of computer hardware and software.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Installed and repaired telephone services at customer premises

• Developed comprehensive technical documentation, including schematics, diagrams, and user manuals, facilitating smooth user adoption of new technologies.
• Led preventative maintenance and inspections to limit electrical issues.
• Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
• Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
• Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
• Monitored and tested equipment performance to diagnose and resolve problems
• Operated and maintained complex Sonar Equipment and computer systems in Anti-Submarine Warfare