Donny Maynor
Cartersville,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Support Zebra
Nashville , TN
02.2015 - 02.2022
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
Pro Contractor Specialist
Home Depot
Baltimore, Maryland
10.2011 - 07.2015
- Facilitated communication between contractors and other departments within the organization.
- Evaluated contractor performance during contract lifecycles.
- Provided guidance on legal issues related to contracting activities.
- Analyzed existing contracts for potential risks or areas of improvement.
- Coordinated with relevant departments for proper execution of contracts.
Student Loan Specialist
Sallie Mae
Panama City, Florida
03.2007 - 09.2011
- Reviewed internal processes regularly and suggested improvements where appropriate.
- Researched and resolved complex account issues for customers in a timely manner.
- Analyzed financial statements to assess borrower's ability to repay loans according to terms agreed upon at origination.
- Assisted with the completion of loan application documents, including verifying accuracy and completeness of information.
- Provided guidance and recommendations regarding loan modification options available to borrowers who are unable to make payments on time.
- Interpreted policies, procedures, regulations, and laws related to student loan programs.
Education
Some College (No Degree) - Business Management
Stratford University
Baltimore, MDSkills
- Complaint resolution
- Staffing coordination
- Training and mentoring
- Metric tracking
- Quality assurance
Timeline
Customer Service Manager
Support Zebra
02.2015 - 02.2022
Pro Contractor Specialist
Home Depot
10.2011 - 07.2015
Student Loan Specialist
Sallie Mae
03.2007 - 09.2011
Some College (No Degree) - Business Management
Stratford University