Manager
Chick-fil-A Grand Rapids South
02.2021 - Current
- Managed and motivated team members to be productive and engaged in work.
- Enhanced guest satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Coached team members on best practices, providing constructive feedback to support their professional growth.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling, hiring, and onboarding.