DONNYELL RICHARDSON
Davenport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
Cigna Express Scripts
Orlando
04.2023 - Current
- Worked with CSP, KnowledgeXchange, Note Generator and Work Assit
- Provided exceptional listening and customer service skills, remaining calm and helpful even when dealing with difficult callers
- Fostered teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
- Worked with members to educate on medication coverage and cost, offering the members options for starting coverage review to meet requirements
- Servicing incoming calls from doctor's offices
- Resolved questions and/ or issues that may be preventing shipment of an order
- Knowledge on navigating the member portal and Web access to provide navigational assistance, educating members on self-service options
- Assisting members using multiple systems to interpret members benefit
- Explanations on how Enguide Pharmacy is different from ESI Pharmacy
Digital Services Specialist
Truist Bank
Orlando
04.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital service issues
- Mentored junior team members fostering a supportive work environment that encouraged collaboration and growth within the Digital Services Specialist role
- Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts
- Increased customer satisfaction by providing personalized banking solutions
- Presented products and services to customers using in-depth knowledge to answer questions
- Helped customers prepare documents required to complete transactions and process requests
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans
- Opened new accounts and made changes to existing accounts
Fraud Analyst
GC Services
Lakeland
02.2020 - 03.2022
- Evaluated customer data to identify and prevent fraudulent activities
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks
Education
High School Diploma -
Jackson Liberty
Jackson, NJ06.2012
Skills
- Microsoft Office
- Written skills
- Active listening
- Fast learner
- Verbal communication skills
- Problem solving
Timeline
Patient Care Advocate
Cigna Express Scripts
04.2023 - Current
Digital Services Specialist
Truist Bank
04.2022 - 03.2023
Fraud Analyst
GC Services
02.2020 - 03.2022
High School Diploma -
Jackson Liberty