Donovan-joel Delgado
Fulshear,TX
Summary
Experienced retail and sales professional with 7+ years of customer service experience, team leadership, and operations experience. Currently serving as MIC/HEB manager with strong skills in staff supervision, inventory control, conflict resolution, and sales performance. Proven ability to drive customer satisfaction, meet business goals, and develop high-performing teams in fast paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager in Charge (MIC)
HEB Grocery Store
Fulshear, Texas
03.2020 - Current
- Supervise daily store operations including staffing, customer service, safety and cash handling.
- Coordinate inventory management merchandising, and shrink prevention
- Collaborate with department managers to ensure smooth store operations
- Resolve escalated customer concerns to protect brand loyalty and satisfaction
- Lead and coach team members to meet sales, productivity, and service standards
Insurance Agent
State Farm
Cypress, Texas
04.2019 - 03.2020
- Assisted clients with policy questions, billing, and claims support
- Educated customers on insurance products to match individual needs
- Maintained confidential customer records with accuracy and compliance
- Contributed to office sales goals through cross-selling and referrals
- Delivered high-quality service resulting in strong client retention
Education
High School Diploma -
Cypress Springs High School
Cypress, TX06-2016
Some College (No Degree) - Business Management Information Systems
Lone Star College
CypressSkills
- Inventory management
- Customer service
- Problem solving
- Conflict resolution
- Effective communication
- Sales reporting
- Operations planning
- Operations management
Certification
Duke Business Communications - 2025
Timeline
Manager in Charge (MIC)
HEB Grocery Store
03.2020 - Current
Insurance Agent
State Farm
04.2019 - 03.2020
High School Diploma -
Cypress Springs High School
Some College (No Degree) - Business Management Information Systems
Lone Star College