Summary
Overview
Work History
Skills
Systems
Additional Information
Timeline
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Donovan Freeman

Queen Creek,AZ

Summary

I'm an ambitious professional looking for new opportunities, backed by growth. I have tenure in various aspects of customer service, physical labor, and technology. I am motivated to maintain customer satisfaction, and contribute to company success. With a proven ability to build rapport with clients and execute situations in a timely manner.

Overview

10
10
years of professional experience

Work History

Shipping Clerk

Dixxon
Chandler, Arizona
12.2024 - Current
  • Collaborated with other staff members on projects related to improving efficiency within the department.
  • Creating momentum by placing tickets.
  • Provided encouraging circumstances for all the shipping team.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Leading teammates to the right locations for the product.
  • Providing the team with proper Westpacks.
  • Hold individuals accountable for restocking bins.
  • Organized deliveries by sorting and stocking receivables

Customer Service/Tech Support/Retention

EvocaTV
Remote
05.2022 - 12.2022
  • Using Salesforce processes to issue cancellations, replacements, add new cards to customers’ accounts, process payments, issue refunds, and add discounts
  • Using salesforce processes to Logistics management via the use of Asana for Triaging devices, and 3pl for reordering equipment for customers
  • Manual opening and closing of contracts utilizing Financialforce; along with hands on manipulation of line items
  • Performing remote hooks to update backend systems that manage the broadcasting software for our devices
  • Managing the inbound line for the company’s account & technical support management.
  • Implemented a program that kept churn below 1%

Shift Supervisor

CenturyLink
Phoenix, Arizona
04.2019 - 03.2022
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Customer Service Representative

Dish Network Corp
Queen Creek, AZ
12.2015 - 02.2017
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Skills

  • Effective Time Management
  • Organizational Ability
  • High Stress Volume
  • Creative Problem Solving
  • Dedicated to Results
  • Relation & Retention (B2B & B2C)
  • Collaborative Team Player
  • Technical troubleshooting
  • Outstanding Communication
  • Multi-Tasking
  • Start-up Business
  • Operational Improvements

Systems

  • SalesForce Specialist
  • Slack/Teams
  • POS
  • FinancialForce
  • 3PL/Returns Lab/Logistics Software
  • G-Suites/MOS
  • Cart Rover
  • Softphones (GoTo)

Additional Information

  • Outstanding Player Award - Track Excellent Customer Service Satisfaction
  • 2 time recipient Dish Network
  • Best NewHire at 30, 60, 90 Days

Timeline

Shipping Clerk

Dixxon
12.2024 - Current

Customer Service/Tech Support/Retention

EvocaTV
05.2022 - 12.2022

Shift Supervisor

CenturyLink
04.2019 - 03.2022

Customer Service Representative

Dish Network Corp
12.2015 - 02.2017

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Donovan Freeman