Donovan Garcia
Alphalite
Norwalk,CA
11
years of professional experience
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Customer Service environment. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Work History
Customer Service Representative
2 Years 5 Months- Managed 100 calls and e-mails daily to resolve customer inquiries
- Delivered prompt customer support with professionalism and a friendly demeanor
- Answered on average 100 calls and e-mails per day
- Politely addressed any customers complaints, escalating to management when necessary
- Politely addressed any customer complaints, escalating to management when necessary
- Trained new hires on company specific products, policies, procedures, & compliance guidelines
Office/Secretarial Assistant
3 Months- File and retrieve documents, records, & reports
- Executed general office duties, including ordering supplies, maintaining records management database systems, and bookkeeping tasks
- To receive incoming & initiate outgoing telephone calls & emails in order to facilitate timely & appropriate communications with customers & coworkers based off specific inquires
- To make appointments, bookings and admissions as required
- Authorized credit card charges made to a customer’s account.
- Ability to work independently as well as in a team in a fast paced office environment
- Packed, weighed, and labeled orders for shipment to ensure accurate delivery. Occasionally complete delivery for orders
Warehouse Associate
5 Years- Assembled and packed 500 to 1000 boxes per shift, following company policies and procedures.
- Assembled & packed 500 - 1000 boxes per shift, carefully following the company’s policies & procedures
- Perform daily quality checks on inventory, ensuring damaged items were reported & removed for inspection
- Maintained database of accounted packages for timely delivery coordination, both physically and virtually
- Processing and fixing all issues that arise when dealing with a driver’s delivery itinerary such as missing items, excess items, damaged items and more by using Amazon’s database
- Assisted Amazon drivers by loading all accounted packages onto delivery routes promptly to meet strict deadlines
- Other duties include scanning, sorting, pallet wrapping, and staging of pallet to meet end of shift deadlines
- Executed scanning, sorting, pallet wrapping, and staging of pallets to ensure timely completion of shift tasks.
Cashier
3 Years 2 Months- Processed cash, cards, coupons, checks, & WIC payments totaling in $1000 - $3000 per shift
- Tracked transactions for my till on a balance sheet and reported any discrepancies.
- Processed cash, card, coupon, check, and WIC payments totaling $1000 - $3000 per shift to ensure accurate financial transactions
- Warmly welcomed over 500 customers per shift into the store & offered advice on products as well as help find merchandise
- Informed customers about all the latest sales, marketing campaigns, coupons, and special offerings at the store
- Informed customers about latest sales, marketing campaigns, coupons, and special offerings to enhance shopping experience
- Regularly ensure all shelves & displays were properly stocked in a neat & orderly fashion
- Used an ESL system to survey & maintain the proper labeling of over 3000 items of inventory throughout the store
Education
High School Diploma
Associate of Science - Business Administration And Management
Skills
Customer Service
Communications Skills
Phone Etiquette
Appointment Scheduling
Calendar Management
Office Management
Office Administration
Organizational Skills
Time Management
Microsoft Excel
Microsoft Word
Communication skills
Microsoft Outlook
QuickBooks
Warehouse Experience
Shipping & Receiving
English
Education and Training
other,other
Timeline
Customer Service Representative
Alphalite
03.2024 - CurrentRead More
Office/Secretarial Assistant
Most Valuable Photographers
08.2023 - 11.2023Read More
Warehouse Associate
Amazon
07.2018 - 07.2023Read More
Cashier
Vallarta Supermarket
08.2015 - 10.2018Read More
Cypress Bay High School
Associate of Science from Business Administration And Management
Read More
Downey High School
High School Diploma
Read More