Donovan Gooden

• Manage a complex, dual brand location with the largest onsite Omni fulfillment facility in the United States.
• Manage budget implementations, employee reviews, training, and schedules.
• Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Develop and implement strategies to increase sales and profitability.
• Cultivate strong relationships with clients to ensure long-term success.
• Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted with hiring, training and mentoring new staff members.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Plan and direct merchandise flow process

• Foster awareness of company Standard Operating Procedures.

• Foster Loss Prevention Awareness

• Map and execute floor-sets

• Interview, hire and train associates

• Oversee store operations in absence of Store Manager

• Resolve customer complaints regarding sales and service.
• Perform standard opening and closing procedures
• Direct and coordinate activities involving sales of manufactured products & services
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Monitor customer preferences to determine focus of sales efforts.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
• foster loss prevention awareness
• ensure leadership team has a comprehensive understanding of Standard Operating Procedures
• conduct interviews