Donovan Gudmestad
Insurance Auto Auctions, IAA
Billings,MT
1
Certification
8
years of professional experience
Professional with solid experience in branch operations and keen focus on efficiency and productivity. Skilled in process optimization, customer service, and administrative tasks. Strong emphasis on team collaboration, adaptability, and achieving results. Reliable and flexible, known for supporting colleagues and adjusting to changing needs seamlessly.
Work History
Branch Operations Assistant
2 Years 4 Months- Coordinated daily operational tasks to ensure efficient workflow and timely service delivery.
- Assisted in managing auction schedules, facilitating seamless communication among departments.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Implemented quality control measures to maintain compliance with industry regulations and standards.
- Led initiatives to optimize resource allocation, improving overall branch performance and productivity.
- Attended meetings to understand shift production schedule.
- Streamlined branch operations by implementing efficient workflow processes and time management strategies.
- Improved overall customer experience with prompt issue resolution and proactive communication of important account information.
Food Associate
1 Year 3 Months- Ensured facility compliance with health codes, sanitation requirements, and license regulations, preventing potential fines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
- Welcomed customers at counter, providing assistance and answering inquiries. at counter to fulfill requests and answer questions.
- Coordinated catering services for special events, resulting in successful functions and positive client feedback.
- Coordinated special events catering services, leading to successful functions with satisfied clients.
Assistant Manager
5 Months- Coordinated with vendors to ensure timely product delivery and effectively resolved supply chain issues.
- Enforced company policies consistently while handling disciplinary actions fairly and respectfully.
- Cultivated positive rapport with employees, enhancing company morale and supporting employee retention initiatives.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Team Leader
9 Months- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Maintained database systems for tracking and analyzing operational data to support decision-making.
- Evaluated team member performance against objectives during regular reviews, providing constructive feedback and recognizing achievements.
- Cultivated strong customer relationships through positive interactions and attentive responses to inquiries.
Server
3 Months- Assisted customers by answering questions, recommending items, and accurately recording order information to enhance dining experience.
- Collaborated with kitchen staff to provide safe, delicious food options for customers with dietary restrictions, allergies, and intolerances.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted sales through effective upselling techniques and comprehensive knowledge of menu items, specials, and promotions.
Food Associate
2 Months- Ensured facility compliance with health codes, sanitation requirements, and license regulations, preventing potential fines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
- Fostered a positive work environment through clear and effective communication with colleagues.
- Greeted customers at the counter to fulfill requests and answer questions.
Customer Service Cashier
1 Month- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Worked with floor team and managers to meet a wide range of customer needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Cultivated relationships with customers, enhancing loyalty and repeat business.
- Operated POS system to efficiently process orders, payments, and receipts.
Sales Representative
4 Months- Volunteered for extra shifts during holidays and busy periods, ensuring adequate staffing to meet customer demand.
- Collaborated with marketing to develop promotional materials, enhancing brand visibility and customer engagement.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Recommended complementary purchases to customers, contributing to revenue growth.
Busser
3 Months- Monitored food and beverage supplies, assisting with restocking.
- Enhanced customer satisfaction by addressing concerns and requests promptly.
- Collaborated with team members on various tasks to foster a positive work environment.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Facilitated timely food delivery and guest requests to support wait staff.
- Arranged tables and chairs for special occasions and events.
Food Associate
1 Year 1 Month- Ensured compliance with health codes, sanitation requirements, and license regulations, preventing potential fines.
- Strictly followed sanitation and food safety guidelines set by regulatory agencies and the company.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
- Encouraged collaboration to enhance workplace morale. among colleagues through effective communication skills.
Education
No Degree
Skills
Branch operations
Operational Reporting
Food plating
Food safety knowledge
Food presentation
Plating skills
Payroll Administration
Staff Supervision
Performance evaluations
Team Development
Customer Service
Logistics Coordination
Additional Information
When an Assistant Manager, Helped keep an OER report
Certification
- Certified wheel loader , Insurance auto auctions
Timeline
Branch Operations Assistant
Insurance Auto Auctions, IAA
04.2024 - CurrentRead More
Food Associate
Kum & Go
12.2022 - 03.2024Read More
Assistant Manager
Kum & Go
07.2022 - 12.2022Read More
Team Leader
Kum & Go
10.2021 - 07.2022Read More
Server
Waffle House
07.2021 - 10.2021Read More
Food Associate
Jersey Mike's Subs
06.2021 - 08.2021Read More
Customer Service Cashier
Raising Cane's
10.2020 - 11.2020Read More
Sales Representative
Communication Solutions LLC
09.2019 - 01.2020Read More
Busser
Olive Garden Restaurant
08.2019 - 11.2019Read More
Food Associate
Wendys Restaurant
06.2018 - 07.2019Read More
Parkview High School
No Degree
Read More