Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

DONOVAN JACKS

Albuquerque,NM

Summary

Dynamic fire service leader with over 20 years of experience, including 17 years at Albuquerque Fire Rescue, currently serving as Battalion Chief of Communications. Expertise includes executive oversight of Capital Improvements, 911/Alarm Room operations, and Technical Services, effectively supporting over 125,000 annual emergency calls. Proven success in capital planning and fiscal stewardship, combined with a commitment to modernizing mission-critical systems, enhances operational efficiency and service delivery.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Battalion Chief – Communications & CIP

Albuquerque Fire Rescue
2025 - Current

Capital Improvements/Planning

  • Oversee capital improvement initiatives across all 32 AFR buildings to enhance operational efficiency in collaboration with GSD, DMD, and other CABQ divisions.
  • Manage financial resources, including GO bond funds, operating funds, and state capital outlay request funds, to effectively deliver projects on time and within budget.
  • Orchestrated funding initiatives resulting in $2.36 million in state capital outlay requests aimed at enhancing operational efficiency and supporting multi-million dollar bond programs.
  • Coordinated efforts with Energy and Sustainability division on solar panel expansion projects, advancing long term cost savings at key facilities-Fire Academy and 911/Communications Center
  • Support planning, design, and construction of new Fire Stations and major facility upgrades including Station 23, 12, and 4, along with expansions and renovations across multiple AFR facilities.
  • Directed civilian workforce in the execution of CIP projects to enhance operational efficiency across AFR facilities.

911/Alarm Room

  • Achieved efficiency in Alarm Room operations by managing 35+ personnel, resulting in effective support for 125,000–200,000 annual calls.
  • Integration of ALS Engine deployment within CAD workflows, improving resource utilization and patient care delivery
  • Directing strategic initiatives for the modernization of AFR's computer-aided dispatch system, focusing on effective planning for potential APD separation and sustained readiness on the Motorola P1 platform with procurement from State 911 funding.

Technical Services

  • Manage 6 personnel in Tech Division that oversee hardware and software within daily operations of AFR
  • Led procurement and deployment of Mobile Data Terminals across all frontline apparatus, with coordination from CABQ DTI, Dell and Verizon
  • Initiated a full audit with Verizon to find lines of service not being used that saved AFR money, as well as improved network optimization throughout the city.
  • Assumed leadership of the AFR Drone Program, coordinating initial integration with APD RTCC and advancing procurement and deployment of AFR Drones

Captain Paramedic

Albuquerque Fire Rescue
2020 - 2025
  • Facilitated development of ladder operations working group and executed high-rise SOG revisions and training initiatives for operational excellence.
  • Coordinated firefighting operations for Calf Canyon/Hermits Peak wildfire and South Fork/Salt fire in Ruidoso, NM, ensuring effective resource allocation and team collaboration.
  • Graduated from National Honor Guard Academy, actively participating in formulation of Honor Guard SOG and U.S. Flag Etiquette Policy to enhance operational standards.

Lieutenant Paramedic

Albuquerque Fire Rescue
2016 - 2020
  • Spearheaded first field ECMO patient transition in U.S. history.
  • Designed and implemented REM medical unit to support wildland program operations.
  • Contributed to the enhancement of training programs and policy frameworks to optimize bariatric rescue operations.

Paramedic Engine Driver

Albuquerque Fire Rescue
2012 - 2016
  • Chosen as one of three paramedic drivers to oversee AFR's inaugural ALS engine deployment on Engine 2.
  • Following implementation of Rescue 2, transferred to Engine 10 to continue the ALS Engine program growth

Firefighter / EMT-I

Albuquerque Fire Rescue
2009 - 2012
  • Humanitarian Award recipient for Emcore incident response.
  • Selected for UNM Paramedic Program at AFR Fire Academy to advance clinical knowledge and operational proficiency in emergency medical services.

Firefighter / EMT-I

Town of Bernalillo Fire Dept
2006 - 2009
  • Top Graduate-Class R072
  • Collaborated with local agencies to ensure cohesive operations during inter-agency emergency responses.

Education

Master of Science - Occupational Safety & Health

Columbia Southern University
2025

Bachelor of Science - Fire Administration

Columbia Southern University
Orange Beach, AL
2022

Associate of Applied Science - Emergency Medicine

Eastern New Mexico University
Roswell, NM
2016

Paramedic -

UNM School of Medicine
Albuquerque, NM
2012

Skills

  • Comprehensive strategic planning
  • Cost reduction strategies
  • Workflow optimization
  • Interagency coordination
  • Emergency communications

Certification

  • Fire Officer I, II, III
  • Fire Instructor I
  • Hazardous Materials Technician
  • Heavy Technical Rescue Operations
  • NWCG-Wildfire FFT1, Engine Boss, Faller A
  • NREMT Paramedic | ACLS | PALS
  • FEMA ICS 100-800 | Professional Development Series

Awards

  • Honorable Recognition for Life Saving Rescue-2015
  • Humanitarian Award for response to Emcore active shooter tragedy-2011

Timeline

Battalion Chief – Communications & CIP

Albuquerque Fire Rescue
2025 - Current

Captain Paramedic

Albuquerque Fire Rescue
2020 - 2025

Lieutenant Paramedic

Albuquerque Fire Rescue
2016 - 2020

Paramedic Engine Driver

Albuquerque Fire Rescue
2012 - 2016

Firefighter / EMT-I

Albuquerque Fire Rescue
2009 - 2012

Firefighter / EMT-I

Town of Bernalillo Fire Dept
2006 - 2009

Master of Science - Occupational Safety & Health

Columbia Southern University

Bachelor of Science - Fire Administration

Columbia Southern University

Associate of Applied Science - Emergency Medicine

Eastern New Mexico University

Paramedic -

UNM School of Medicine
DONOVAN JACKS