Donovan pierce
Gainesville
Summary
Dynamic manager with a focus on improving staff performance and customer service in the dining industry. Skilled in training development and conflict resolution, consistently achieving operational excellence and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Dave & Buster's
Gainesville
08.2023 - Current
- Oversaw daily operations ensuring smooth service and guest satisfaction.
- Managed team schedules to ensure adequate staffing during peak hours, enhancing service efficiency.
- Implemented inventory control systems to track supplies and reduce waste.
- Developed training materials to improve staff performance and engagement, fostering a more skilled workforce.
- Conducted regular safety inspections to ensure compliance with health regulations.
- Resolved customer complaints promptly to ensure guest satisfaction and uphold restaurant reputation.
key hourly
Dave and Busters
Augusta
07.2022 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
server
Dave & Buster's
Augusta
06.2022 - 07.2022
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted guests with menu selections and special requests.
- Monitored guest satisfaction and addressed concerns promptly.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
Line Cook
Dave & Buster's
Augusta
06.2021 - 06.2022
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely meal service.
- Followed food safety protocols to ensure quality and sanitation standards.
- Adapted recipes to accommodate dietary restrictions or special requests.
- Trained new staff on kitchen procedures and safety practices.
Line Cook
Wild Wing Cafe
Grovetown
06.2019 - 06.2021
- Prepared and cooked menu items according to company standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely meal service.
- Followed food safety protocols to ensure quality and sanitation standards.
Education
High School Diploma -
Grovetown High School
Grovetown, GA05-2021
Skills
- Team management
- Inventory control
- Customer service
- Compliance inspections
- Training development
- Operational efficiency
- Conflict resolution
- Effective communication
Timeline
Manager
Dave & Buster's
08.2023 - Current
key hourly
Dave and Busters
07.2022 - 08.2023
server
Dave & Buster's
06.2022 - 07.2022
Line Cook
Dave & Buster's
06.2021 - 06.2022
Line Cook
Wild Wing Cafe
06.2019 - 06.2021
High School Diploma -
Grovetown High School