Donovan Rodriques
Wylie,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
8
8
years of professional experience
Work History
Claims Associate
State Farm
02.2023 - Current
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Conducted thorough investigations of complex claims, utilizing research skills and attention to detail to ensure fair outcomes.
- Serves as a peer mentor for new hires on the team
- Promoted within a six-month for exceeding metrics and being committed to quality claim handling
Modular Associate
Walmart
08.2021 - 01.2023
- Collaborated with a team of 3 to decide if a modular should be completed individually or in a team
- Coached five new hires on how to maintain modular integrity throughout the store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Ecommerce Fulfillment Associate
Accuride International
12.2019 - 10.2020
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Played key roles in successful cycle counts, contributing to accurate inventory management across the facility.
Electronics Sales Associate
Walmart
04.2016 - 06.2019
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
Education
Bachelor of Science - Web Development
Collin College
Wylie, TX06.2026
Skills
- Claims Investigation
- Customer Service
- Reporting skills
- Coverage Assessment
- Policy Knowledge
- Decision-Making
Timeline
Claims Associate
State Farm
02.2023 - Current
Modular Associate
Walmart
08.2021 - 01.2023
Ecommerce Fulfillment Associate
Accuride International
12.2019 - 10.2020
Electronics Sales Associate
Walmart
04.2016 - 06.2019
Bachelor of Science - Web Development
Collin College
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