Donovan Smith
Universal City
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Domino's Pizza. Excelled in conflict resolution and data entry, enhancing customer satisfaction and operational efficiency. Demonstrated proficiency in Microsoft Excel and a goal-oriented approach, achieving significant improvements in team performance and customer loyalty.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
09.2024 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Store Front Cashier
Target
10.2022 - 08.2024
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to maintain a positive work atmosphere and improve overall store functionality.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Assisted with purchasing decisions and located merchandise for customers.
- Maintained a clean and organized work environment for increased efficiency and productivity.
Shift Leader
Dominos's Pizza
11.2019 - 09.2022
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
No Degree - Cyber Security
Northeast Lakeview College
Universal City, TX07-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Call management
- Time management
- Goal oriented
- Problem-solving
Timeline
Customer Service Representative
Walmart
09.2024 - Current
Store Front Cashier
Target
10.2022 - 08.2024
Shift Leader
Dominos's Pizza
11.2019 - 09.2022
No Degree - Cyber Security
Northeast Lakeview College
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