Donovan Stewart
Rancho Cucamonga ,CA
Summary
A highly motivated and customer-focused sales associate with experience at leading retail brands including Under Armour, Urban Outfitters, and Dick's Sporting Goods. Adept at providing exceptional customer service, managing transactions, and driving sales through personalized product recommendations. Additionally skilled as a barista at Coffee Bean, where I honed my multitasking and communication abilities in a fast-paced environment. Currently pursuing a degree in Business Economics at UCLA, where I’ve developed leadership and entrepreneurial skills. Seeking to leverage my retail and business experience in a dynamic role that fosters growth and innovation.
Overview
3
3
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
Rancho Cucamonga , CA
09.2023 - 07.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Sales Associate
Under Armour
Rancho Cucamonga, CA
04.2023 - 07.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
Dick's Sporting Goods, Inc
Upland, CA
08.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Urban Outfitters, Inc.
Rancho Cucamonga , CA
10.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Business Economics
University of California, Los Angeles
Los Angeles, CA12-2026
Associate of Arts - Business Administration And Management
Mt. San Antonio College
Walnut, CA06-2024
Skills
- Microsoft Excel Proficiency
- Prioritization and Multitasking
- Creative Display Design
- Hospitality service expertise
- Dynamic Team Guidance
- Performance Optimization
- Point of sale operation
- Sales expertise
- Flexible and Resourceful
Timeline
Barista
Coffee Bean & Tea Leaf
09.2023 - 07.2024
Sales Associate
Under Armour
04.2023 - 07.2023
Sales Associate
Dick's Sporting Goods, Inc
08.2022 - 04.2023
Sales Associate
Urban Outfitters, Inc.
10.2021 - 07.2022
Bachelor of Science - Business Economics
University of California, Los Angeles
Associate of Arts - Business Administration And Management
Mt. San Antonio College