Taylor Bright
Willoughby,OH
Summary
Dynamic leader with proven expertise in customer service and sales strategies, honed at Valvoline Instant Oil Change and Panera Bread. Excelled in team motivation and sales forecasting, achieving significant repeat business and performance improvements. Skilled in recruiting top talent and driving operational excellence, consistently meeting and exceeding employer expectations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
11.2021 - 01.2025
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Leader
Panera Bread
09.2020 - 10.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
South High
Willoughby, OH06-2023
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Sales strategies
- Customer service
- Cost reduction
- Compliance
- Sales forecasting
- Time management
- Team motivation
- Policy enforcement
- Policy administration
Timeline
Assistant Manager
Valvoline Instant Oil Change
11.2021 - 01.2025
Team Leader
Panera Bread
09.2020 - 10.2021
High School Diploma -
South High
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