Donovan Urbano
Buckeye
Summary
Motivated and results driven Internet Sales Manager with over 10 years of experience in automotive and powersports retail, specializing in used motorcycle sales, digital lead conversion, and team leadership. Proven success in increasing inventory turnover, improving sales team performance, and streamlining customer finance processes. Adept at using CRM tools and digital marketing to drive online engagement and maximize sales opportunities. Strong communicator and cross-functional collaborator with a customer-first mindset and a track record of consistent performance in fast-paced dealership environments.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
Certified Field Inspector
Groundworks
Phoenix
01.2026 - Current
- Conduct detailed inspections of residential properties, evaluating foundation integrity, crawl spaces, basements, and structural stabilityDiagnose foundation settlement, moisture intrusion, and concrete damage, recommending targeted repair solutions
Present and sell waterproofing and foundation repair systems, maintaining a 30% close rate
Generate an average project value of $13,000, contributing significant revenue per inspection cycle
Perform concrete repair, lifting, and leveling using industry-standard methods
Educate homeowners on structural risks and preventative maintenance to protect long-term property value
Internet Sales Manager
Ridenow Powersports
03.2022 - 12.2025
- Led a team of 6+ internet sales professionals, improving staff retention and morale through structured coaching and performance recognition.
- Contributed to steady sales growth, helping increase overall online unit sales by over 15% since assuming the role.
- Reduced average response time to inbound leads to under 15 minutes, improving lead conversion rates and customer satisfaction.
- Increased lead engagement by enhancing digital listings with quality media and accurate specs, leading to a 20% boost in website inquiries.
- Improved close rates by 10% by aligning sales processes with KPIs and ongoing data-based coaching.
- Supported customers through financing, contributing to faster deal closures and improved F&I department efficiency.
- Leveraged CRM data to identify top-performing lead sources and adjust marketing spend accordingly.
Used Vehicle Sales Manager
Ridenow Powersports
12.2020 - 03.2022
- Increased pre-owned motorcycle sales by 25% year-over-year through data-driven pricing strategies, upsell training, and enhanced customer engagement.
- Expanded used motorcycle inventory by 30% by building relationships with auction houses, accepting high-value trade-ins, and sourcing directly from private sellers.
- Reduced average days-in-inventory by 15 days by implementing real-time sales tracking and aligning purchasing with seasonal demand trends.
- Improved gross profit per unit by 12% through strategic reconditioning and competitive market analysis.
- Boosted digital lead volume by 40% by optimizing online listings with high-quality photos, detailed specs, and targeted advertising across social platforms.
- Consistently exceeded department sales goals through effective sales team leadership, goal setting, and process standardization.
- Developed and delivered performance dashboards and sales reports to dealership ownership and regional leadership, driving operational decisions.
Sales Specialist
Ridenow Powersports
09.2019 - 12.2020
- Sold 25–30 units per month on average, consistently meeting or exceeding individual sales targets.
- Developed a repeat customer base that contributed to 10–15% of monthly sales volume.
- Conducted 5+ daily walkarounds and test rides, customizing presentations to buyer needs.
- Collaborated with F&I and sales managers to streamline customer paperwork and delivery timelines.
- Stayed current on model lineups, new arrivals, and trends to better serve motorcycle enthusiasts.
Partner Success
Tech Data
01.2019 - 09.2019
- Maintained a portfolio of 80+ clients, achieving a customer satisfaction rate above 90%.
- Increased average client spend on Microsoft and Office 365 through targeted upselling.
- Promoted cloud adoption across 30+ small business accounts through product demos and training.
- Hit monthly activity targets for calls, demos, and sales engagement.
- Provided weekly progress updates to sales leadership for forecasting and account planning.
Enrollment Specialist
Public Consulting Group
03.2016 - 01.2019
- Processed over 1,000 enrollment applications.
- Helped increase program participation through outreach and education campaigns.
- Delivered clear guidance on financial services to more than 200 families annually.
- Ensured compliance with state-level program guidelines across all applications handled.
- Followed up on 20–30 open cases weekly, resolving issues and improving service turnaround time.
Sales Specialist
South Cali Auto
11.2013 - 03.2016
- Averaged 18–22 vehicle sales per month, ranking in the top 10% of the sales team.
- Built a returning customer base that accounted for roughly 20% of monthly revenue.
- Conducted 3–5 test drives daily and tailored pitches based on buyer preferences.
- Partnered with the finance department to expedite contract finalization and reduce customer wait times.
- Maintained showroom readiness to support a professional and welcoming environment.
Skills
- CRM & Lead Tracking (DealerSocket, VinSolutions, etc)
- Digital Marketing & Online Listings
- Sales Team Leadership & Coaching
- F&I Process Support & Compliance
- KPI Analysis & Performance Reporting
- Customer Retention & Relationship Building
- Deal Structuring & Department Coordination
- Market Trend Analysis & Pricing Strategy
- Solution-Based Sales
- Closing & Negotiation (30% Close
Rate)
- Client Education & Consultation
- Estimating & Project Scoping
- Problem Solving & Diagnostics
- Customer Relationship Management
- Time Management & Route Planning
Timeline
Certified Field Inspector
Groundworks
01.2026 - Current
Internet Sales Manager
Ridenow Powersports
03.2022 - 12.2025
Used Vehicle Sales Manager
Ridenow Powersports
12.2020 - 03.2022
Sales Specialist
Ridenow Powersports
09.2019 - 12.2020
Partner Success
Tech Data
01.2019 - 09.2019
Enrollment Specialist
Public Consulting Group
03.2016 - 01.2019
Sales Specialist
South Cali Auto
11.2013 - 03.2016