Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Hi, I’m

Donovan Uscanga

Houston,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
years of professional experience

Work History

Journeys Kidz
Sugar Land, TX

Co Manager
01.2023 - Current

Job overview

  • Oversaw daily operations, maintenance and administration of various properties.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Entered time and attendance logs in preparation for payroll.
  • Monitored staff performance and addressed issues.

Bjs Restaurants Inc
Sugar Land, TX

Take Out Server
12.2019 - 11.2022

Job overview

  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

Elsik High School
Houston, TX

High School Diploma
06.2020

Skills

  • Leasing and Sales
  • Project Planning
  • Managing Operations and Efficiency
  • Training and Development
  • Staff Training
  • Goal Setting
  • Customer Relationship Management
  • Customer Service
  • Bilingual (Spanish)
  • Project Management
  • Equipment Maintenance
  • Camera Setup
  • Digital Video
  • Image Editing
  • Attention to Detail
  • Photography and Videography
  • Digital Photography

Accomplishments

  • Promoted from part time sales associate to co manager, in less than 12-months.
  • Attended and endured 7 weeks of USMC Basic Training. Was sent home for injuries.
Availability
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