Donovan Welke
Brunswick,OH
Summary
Marketing student at Cleveland State University pursuing a BBA with 4+ years experience in customer service and prior leadership as an Assistant Team Lead. Skilled in customer service, written & verbal communication, and team leadership. Focused on applying market research, consumer behavior, and social media marketing concepts in a professional setting.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Personal Shopper
Giant Eagle
Strongsville, Ohio
05.2022 - Current
- Selected and organized groceries for online orders.
- Communicated order changes promptly with customers and store teammates.
- Provided high-quality service to ensure customer satisfaction.
- Worked under tight deadlines while maintaining a consistent, effective schedule.
Assistant Team Leader
Giant Eagle
Strongsville, Ohio
03.2024 - 05.2025
- Assisted senior team leaders in managing daily operations, delegating tasks and monitoring performance.
- Coached team members and trained new employees.
- Supervised associates during opening, closing, and shift handoffs.
- Resolved customer concerns and escalated issues when needed.
Education
BBA - Marketing
Cleveland State University
Cleveland, OH05-2027
High School Diploma -
Brunswick High School
Brunswick, OH05-2023
Skills
- Customer Service
- Task Organization and Time Management
- Verbal and Written Communication
- Team Leadership
- Microsoft Word and PowerPoint
- Social Media and Digital Marketing
- Market Research
Certification
- HubSpot Social Media Marketing I Certification
Timeline
Assistant Team Leader
Giant Eagle
03.2024 - 05.2025
Personal Shopper
Giant Eagle
05.2022 - Current
BBA - Marketing
Cleveland State University
High School Diploma -
Brunswick High School