Donovan Davis
Arcadia,OK
Summary
Diligent professional bringing top skills in customer service, data entry, conflict resolution, marketing (B2C & social media), and management of people ranging from 5 to 50 years of age. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
11
11
years of professional experience
Work History
Marketing Manager
SILQ MARKETING LLC
Oklahoma City, Oklahoma
06.2023 - Current
- Developed social media marketing strategies to help brand company and increase sales.
- Managed creation of marketing materials, collateral and sales support tools.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Supervised the department and provided guidance and feedback to other marketing professionals.
Senior Corporate Trainer
PrimeTime Business Consultants
Oklahoma City, OK
08.2022 - 01.2024
- Event Planning and B2B communication
- Led group presentations and guides others in building their confidence in presenting.
- Used Problem solving skills in a variety of situations
- Created and offered additional materials to enhance training.
- Coordinated recruitment and placement of training program participants.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Marketing Consultant
Authentic Visions
Fort Worth, Texas
08.2021 - 05.2022
- Increasing client ROI through generated marketing strategies
- Building relationships with customers through account management
- Creating new ways to increase the client’s market share
- Supported clients in raising brand recognition through strategic marketing.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
Logistics Liaison / Marketing Director / Volunteer
Something New Dance
Houston, Texas
12.2019 - Current
- Building relationships with external clients, partners, and instructors
- Communicating/ releasing company announcements & press releases
- Building strategies to help build sales and a presence through in person and social media platforms
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
After School Activity Coordinator
Communities in School/Premiere Academy
Houston, Texas
09.2019 - 06.2021
- Coordinate after school enrichment activities to include developing lesson plans, activity assignment, event set-up to help build communication skills
- Provide students with assistance and/or tutoring as needed to facilitate completion of assignments STEM education (Science, Technology, engineering, & mathematics)
- Created unique themes and fun and educational activities for children between 5 and 11 years old.
- Kept accurate and organized program and individual child records.
- Paid attention to emotional and behavioral health of 20-30 children in classroom and during special activities.
Gym Assistant/Customer Service
Little Land Play Gym & Pediatric Therapy
Austin, Texas
10.2018 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
- Conducted business ethically to serve customers and increase company profit and goodwill.
- Organized and submitted daily and weekly reports outlining current metrics for use in key decision-making.
Site Coordinator/Program Support Staff
Be a Champion Inc
Houston, Texas
08.2017 - 09.2019
- Coordinated, implemented & promoted after school enrichment/recreational development lesson plans, activity assignment, event set-up
- Supervised after school class sizes of 35+ students in a safe manner
- Improved results continuously by conducting thorough reviews of events' successes and failures.
- Designed curriculum and oversaw lesson planning to meet instructional goals.
- Coordinated resources necessary to provide distance learning services to 30-80 students.
Summer Camp Counselor/ Enrichment Specialist
CHASCO Family YMCA
Round Rock, Texas
05.2017 - 08.2017
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Maintained relationships and communicated with camper parents and family members.
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
- Collaborated with staff to establish and maintain supportive and structured environment.
After School Enrichment Leader
Meridian IB World School
Round Rock, Texas
08.2016 - 08.2017
- Promoted fun, safe and inclusive environment by monitoring activity of students to identify and address behavioral issues.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Established, identified and assessed event goals and intended outcomes.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate, Customer Service Rep
DSW, Designer Brand Shoehouse
Round Rock, Texas
08.2016 - 08.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Rep, Cashier, Nutrition Clerk
Kroger Sugar Land
, Texas
05.2013 - 08.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
James Madison High School
05.2016
Some College (No Degree) - Physical Therapy Assistance
Houston Community College
Houston, TXSome College (No Degree) - Physical Therapy Assistant Program
Austin Community College
Austin, TXSkills
- Background in social media and B2C marketing
- Sales expertise
- Problem-solving abilities
- Customer relations
- Adaptive team player
- Technologically savvy
- Data analysis and reporting
- Training & development
- Conflict resolution
- Customer service
Timeline
Marketing Manager
SILQ MARKETING LLC
06.2023 - Current
Senior Corporate Trainer
PrimeTime Business Consultants
08.2022 - 01.2024
Marketing Consultant
Authentic Visions
08.2021 - 05.2022
Logistics Liaison / Marketing Director / Volunteer
Something New Dance
12.2019 - Current
After School Activity Coordinator
Communities in School/Premiere Academy
09.2019 - 06.2021
Gym Assistant/Customer Service
Little Land Play Gym & Pediatric Therapy
10.2018 - 09.2019
Site Coordinator/Program Support Staff
Be a Champion Inc
08.2017 - 09.2019
Summer Camp Counselor/ Enrichment Specialist
CHASCO Family YMCA
05.2017 - 08.2017
After School Enrichment Leader
Meridian IB World School
08.2016 - 08.2017
Sales Associate, Customer Service Rep
DSW, Designer Brand Shoehouse
08.2016 - 08.2017
Customer Service Rep, Cashier, Nutrition Clerk
Kroger Sugar Land
05.2013 - 08.2016
High School Diploma -
James Madison High School
Some College (No Degree) - Physical Therapy Assistance
Houston Community College
Some College (No Degree) - Physical Therapy Assistant Program
Austin Community College
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