Donshay Haynes
Chicago,IL
Summary
Resourceful, goal-driven and customer-oriented experienced transit professional offering 14 years of expertise in customer service, bus operations, and business management. Detail-oriented team player with strong organizational skills. Strong interpersonal skills, resulting in excellent relationship with people and excellent conflict management skills. Able to deal courteously, professionally and considerately with the general public. Decisive and able to successfully operate in a stressful, fast paced, deadline oriented environment.
➢ Intermediate knowledge of business process management
➢ Knowledgeable in basic computer operations; including Microsoft Office Suite, TOPS and F.A.S.T. System
➢ Experience in conflict resolution and customer service
Overview
15
15
years of professional experience
Work History
Bus Clerk
Chicago Transit Authority, CTA
12.2020 - Current
- Executes administrative and supervisory functions to ensure staffing is optimized, employee payroll and timekeeping is accurate, and union contractual provisions are upheld for a staff of approximately 500 bargained employees.
- Records and checks over 200 Operators reporting for work and assign jobs by maintaining detailed, organized records.
- Managing staffing demands of 350 - 450 employees per day, resolving manpower issues through strategic planning on the forefront of schedule production, and swift response when faced with call off and schedule deviations.
- Active coaching and engaging bus operator staff to drive morale and adherence to company policies, along with coaching and training Clerks in training.
- Position requires use of Microsoft Office applications (Word, Excel, Outlook) as well as Trapeze TOPS operating system.
Bus Line Instructor
Chicago Transit Authority, CTA
12.2020 - 01.2023
- Observed and evaluated over 30 new Bus Operators defensive driving techniques to evaluate progress, provide feedback, and make suggestions for improvement.
- Conducted demonstration if needed, and collaborated with peers to improve trainee outcomes.
- Cultivate new Bus Operators’ confidence in their driving skills by using interpersonal skills and building positive relationships with trainees.
Transit Bus Operator
Chicago Transit Authority, CTA
07.2009 - 01.2023
- Operated a bus over an established route in a safe, efficient and courteous manner.
- Used detailed knowledge of bus operations, bus routes, street patterns, operating regulations, bus operations equipment, and safety procedures and policies on a daily basis to ensure safe service.
- Ensured optimum customer service experience by providing passenger assistance, offering schedule and route information, and always acting calmly, productively and professionally under pressure.
Education
Foundation For Management Program -
Chicago Transit Authority
Chicago, IL 12.2022
Master of Arts - Public Administration
Keller Graduate School of Management
Chicago, IL 02.2012
Skills
- Time Management
- Verbal and Written Communication
- Customer Relationship Management
- Team Leadership
- Behavior Monitoring and Management
- Dependable and Trustworthy
Timeline
Bus Clerk
Chicago Transit Authority, CTA
12.2020 - Current
Bus Line Instructor
Chicago Transit Authority, CTA
12.2020 - 01.2023
Transit Bus Operator
Chicago Transit Authority, CTA
07.2009 - 01.2023
Foundation For Management Program -
Chicago Transit Authority
Master of Arts - Public Administration
Keller Graduate School of Management