Donté M. Congo
Wilmington,DE
Summary
Dedicated individual equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with both dedication and enthusiasm. Poised to contribute to team success, achieve positive results and advance within the company.
Overview
19
19
years of professional experience
Work History
Operations Manager
Dicks House Of Sports
Brandywine, De
06.2024 - Current
- Oversee employees, train, coach, and mentor
- Resolve departmental issues/address concerns
- Analyzed operational workflows to identify areas for process improvement.
- Developed and enforced standard operating procedures to ensure compliance and consistency.
- Fostered a culture of continuous improvement through regular feedback sessions and team collaboration.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Specialty Sales Manager
Best Buy
02.2020 - 06.2024
- Provide industry leading customer service.
- Model the expected behaviors.
- Drive sales results
- Ensure the safety of all employees and customers.
Computer Supervisor
Best Buy
09.2019 - 02.2020
- Supervise employees, train, coach, and mentor.
- Oversee departmental issues/address concerns.
- Assist and oversee customer purchases, answer questions/concerns
- Lead team meetings/conduct trainings
- Problem solve and prioritize business areas to execute strategies initiated by Director
- Provide service and shopping experience that meets the needs of the customer
Mobile Lead
Best Buy
09.2007 - 09.2019
- Oversee employees, train, coach, and mentor
- Resolve departmental issues/address concerns
Education
Diploma - undefined
John Dickinson High School
Stanton, DEAssociates degree - undefined
Bellevue University
01-2022
Skills
- Problem solving
- Leadership
- Time management
- Communication
- Legendary customer service decision making active listening
- Team builder
- Date analysis
- Dependability
- HR captain
Accomplishments
- Jameil Aikeem Congo Cares Foundation March 2019-Present Foundation President
- Oversee fund raising operations
- Act as primary spokesperson for the organization
- Liaison to the board of directors
- Graduated from Advanced Leadership Training
Timeline
Operations Manager
Dicks House Of Sports
06.2024 - Current
Specialty Sales Manager
Best Buy
02.2020 - 06.2024
Computer Supervisor
Best Buy
09.2019 - 02.2020
Mobile Lead
Best Buy
09.2007 - 09.2019
Diploma - undefined
John Dickinson High School
Associates degree - undefined
Bellevue University