Donté Pollins
Senior Benefits Administrator
Philadelphia,PA
Summary
Skilled HR professional well-versed in administering all types of employee benefits plans. Excellent verbal and written communication skills. Hardworking and diligent with a detail-oriented and thorough approach.
Overview
21
21
years of professional experience
Work History
SENIOR BENEFITS ADMINISTRATOR
Conduent HR Services
Cherry Hill, NJ
09.2011 - Current
- Subject Matter Expert for Health & Welfare, Leave of Absence, Flexible Spending Account and COBRA benefits
- Handles escalated supervisor issues and sees through completion
- Assists with Annual Enrollment recruitment, onboarding, training and providing support to project-based employees
- Extensive mentoring, coaching of staff, evaluating agent calls to ensure quality assurance and providing feedback
- Maintaining employee records to ensure accuracy of their personal and benefit data
ASSISTANT SALES MANAGER
AT&T Mobility
Willow Grove, PA
06.2006 - 10.2011
- Spent roughly 50% of my time on the sales floor to drive sales and ensure courteous handling of customer requests, including sales, billing/service problem resolution, bill payment and technical troubleshooting
- Verified accuracy of daily service revenue reports and bank deposits
- Hired and trained new employees
- Maintained proper inventory controls and facilitated inventory transactions
ASSISTANT SALES MANAGER
Sprint Nextel Corporation
Plymouth Meeting, PA
01.2002 - 06.2006
- Managed sales floor by assisting sales representatives with closing sales and resolving issues for individual and business customers
- Promoted ways to increase in-store and business sales
- Consistently exceeded assigned store quota by training, motivating and mentoring staff as well as providing feedback
Education
High School Diploma -
Philadelphia School For The Creative & Performing Arts
Philadelphia, PASkills
- Employee Benefits Management
- Benefits Implementation
- Open Enrollment
- Confidential Records Management
- Excellent Communication Skills
- Analytical
Timeline
SENIOR BENEFITS ADMINISTRATOR
Conduent HR Services
09.2011 - Current
ASSISTANT SALES MANAGER
AT&T Mobility
06.2006 - 10.2011
ASSISTANT SALES MANAGER
Sprint Nextel Corporation
01.2002 - 06.2006
High School Diploma -
Philadelphia School For The Creative & Performing Arts
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