Dontae Johnson
Richardson,Texas
Summary
Dynamic mental health technician with expertise in crisis intervention and behavior management at Parsons State Hospital. Proven ability to enhance patient well-being through effective de-escalation techniques and stress reduction strategies. Committed to fostering a safe environment while achieving high standards of care and support for individuals in distress.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Parsons State Hospital and Training Center
02.2018 - 05.2025
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Sales Representative
ATT
08.2017 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Package Handler/Driver Helper
UPS
08.2013 - 07.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
None - IT Network Security
WTI
Joplin, MONone - Criminal Justice
Fort Scott Community College
Fort Scott, KSHigh School Diploma -
Labette County High School
Altamont, KS05.2013
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Crisis intervention
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Loading and unloading
- Truck loading and unloading
- Label reading
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Sales closing
- Sales development
- Product and service sales
Timeline
Mental Health Technician
Parsons State Hospital and Training Center
02.2018 - 05.2025
Sales Representative
ATT
08.2017 - 01.2018
Package Handler/Driver Helper
UPS
08.2013 - 07.2017
None - IT Network Security
WTI
None - Criminal Justice
Fort Scott Community College
High School Diploma -
Labette County High School
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