Hi, I’m
Donte Curtis
Vicksburg,MS
Summary
Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring 4 years of experience to a challenging new role.
Overview
3
years of professional experience
Work History
SubwayVicksburg, MS
Sandwich Artist
12.2019 - 07.2020
Job overview
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Operated as full-service food provider in Subway establishment by taking orders, preparing meals and collecting payments.
McDonald'sVicksburg, MS
Crew Member
06.2020 - 07.2021
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Oversaw care and maintenance of kitchen equipment.
Circle KVicksburg, MS
Customer Service Representative
05.2021 - 07.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Circle KVicksburg, MS
Lead CSR
07.2021 - 09.2021
Job overview
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
Circle KVicksburg, MS
Food Service Team Member
09.2021 - 11.2021
Job overview
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Circle KVicksburg, MS
Training Facilitator
12.2021 - Current
Job overview
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Collaborated with CSR to identify areas in need of improvement and implement solutions.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
Circle KVicksburg, MS
Food Service Supervisor
10.2022 - Current
Job overview
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
Education
Hinds Community CollegeRaymond, MS
Associate of Arts from Business
05.2019
Warren Central High SchoolVicksburg, MS
High School Diploma
05.2017
Skills
- Management Consultation
- Vulnerability Analysis
- Personnel Training and Development
- Employee Interviewing
- Team Exercises
- Microsoft Word
- Reading Comprehension
- Active Listening
Timeline
Food Service Supervisor
Circle K
10.2022 - Current
Training Facilitator
Circle K
12.2021 - Current
Food Service Team Member
Circle K
09.2021 - 11.2021
Lead CSR
Circle K
07.2021 - 09.2021
Customer Service Representative
Circle K
05.2021 - 07.2021
Crew Member
McDonald's
06.2020 - 07.2021
Sandwich Artist
Subway
12.2019 - 07.2020
Hinds Community College
Associate of Arts from Business
Warren Central High School
High School Diploma
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