Austin Mathiesen
Bloomfield,CT
Summary
Dynamic customer service professional with extensive experience at The Home Depot Inc, excelling in problem resolution and staff supervision. Proven track record in optimizing inventory management and enhancing customer engagement, resulting in improved satisfaction. Strong leadership and time management skills drive operational efficiency and team performance.
Overview
15
15
years of professional experience
Work History
Sandwich Artist
University of Hartford
09.2015 - 04.2017
- Implemented inventory management practices to reduce waste and improve supply efficiency.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Games Attendant
Six Flags
04.2017 - 09.2017
- Provided instructions on proper usage of rides and attractions to ensure guest safety.
- Collaborated with team members to streamline operations during peak hours.
Food Service Worker
Big Y Supermarket
09.2017 - 08.2019
- Assisted customers in locating products and provided information on store offerings.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Prepared and served fresh food items according to health and safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on food safety protocols and operational procedures.
- Monitored inventory levels and assisted in restocking shelves as needed.
- Implemented best practices for waste reduction and efficient food handling techniques.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Gas Station Attendant
Big Y
04.2018 - 08.2019
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Operated fuel dispensers and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of store environment to promote safety and efficiency.
- Assisted with inventory management, ensuring stock levels met customer demand.
- Monitored fuel supply levels, reporting discrepancies to management promptly.
- Trained new team members on operational procedures and safety protocols effectively.
- Resolved customer inquiries and complaints professionally, fostering positive relationships.
- Implemented best practices for waste disposal, contributing to environmental sustainability efforts.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Head Cashier
Big Y
08.2019 - 09.2020
- Supervised daily cash operations and ensured adherence to company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Managed cash drawer accuracy and performed end-of-day reconciliation tasks.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Maintained compliance with safety regulations and company loss prevention protocols.
- Collaborated with management on promotional events to drive sales at the checkout counter.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Barista
STARBUCKS COFFEE COMPANY
09.2020 - 09.2022
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure efficiency.
- Provided exceptional customer service, enhancing overall customer experience.
- Operated cash register, handling transactions accurately and efficiently.
- Collaborated with team members to meet daily operational goals and expectations.
- Monitored inventory levels, assisting in restocking supplies as needed.
- Implemented suggestions for process improvements to enhance workflow efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Manager
STARBUCKS COFFEE COMPANY
09.2022 - 03.2024
- Supervised daily operations, ensuring adherence to company standards and best practices.
- Trained and mentored team members on product knowledge and customer service excellence.
- Managed inventory levels, minimizing waste through effective stock control procedures.
- Implemented operational changes that enhanced workflow efficiency during peak hours.
- Resolved customer issues promptly, fostering a positive environment and repeat business.
- Coordinated staff schedules, optimizing coverage based on anticipated store traffic patterns.
- Conducted regular performance evaluations, providing constructive feedback to enhance team development.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Customer Service Representative
The Home Depot Inc
04.2024 - 02.2025
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Maintained knowledge of store inventory and promotions for informed assistance.
- Collaborated with team members to improve service delivery and workflow.
- Executed returns and exchanges according to company policy, ensuring compliance.
- Trained new employees on customer service protocols and operational procedures.
- Implemented feedback mechanisms to enhance customer experience and service quality.
- Streamlined communication processes between departments to expedite resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Flooring Sales Specialist
The Home Depot Inc
02.2025 - 11.2025
- Assisted customers in selecting flooring options tailored to their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Maintained up-to-date knowledge of flooring trends, materials, and installation techniques.
- Provided support in managing inventory levels to ensure availability of popular flooring products.
- Collaborated with installation teams to coordinate project timelines and requirements effectively.
- Developed engaging displays that showcased flooring products to attract customer interest.
- Contributed to team goals by achieving sales targets through effective customer engagement strategies.
- Resolved customer inquiries and concerns promptly, ensuring a positive shopping experience.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
Department Supervisor
The Home Depot Inc
11.2025 - Current
- Supervised daily operations, ensuring adherence to safety standards and company policies.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Coordinated inventory management, optimizing stock levels and reducing shrinkage.
- Implemented process improvements, streamlining workflows for increased productivity.
- Analyzed sales data to identify trends, informing strategic decision-making in department management.
- Developed staff schedules, balancing labor needs with budget constraints for optimal coverage.
- Led cross-functional teams in executing store initiatives, driving customer satisfaction improvements.
- Evaluated employee performance, providing constructive feedback and facilitating professional development opportunities.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 40 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
Sales Associate
Brown Shoe Company
11.2013 - 06.2014
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage customers.
- Operated point-of-sale system accurately, processing transactions efficiently.
- Organized merchandise displays to optimize product visibility and drive sales.
- Collaborated with team members to ensure a clean and inviting store environment.
- Provided feedback on inventory levels, contributing to effective stock management.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sandwich Artist
SUBWAY®Restaurants
06.2011 - 10.2012
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of work area to comply with health standards.
- Assisted customers with menu selections, enhancing overall dining experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on sandwich preparation techniques and operational procedures.
- Monitored food safety practices, ensuring compliance with company policies and regulations.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
High School Diploma -
Norwood Senior High School
Norwood, MA06-2014
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- Interactive communication skills
- Performance improvement
- POS systems operations
- Workflow optimization
- Policy enforcement
- Sales strategies
- Growth planning
- Reasoning
- Receiving oversight
- Process and procedure development
- Sales growth
- Stock management
- Recovery management
- Stockroom organization
- Promotions execution
- Employee engagement
- Leadership
- Customer engagement
- Team supervision
- Coaching and mentoring
- Staff management
- Operations
- Vendor management
- Staff development
- Operations management
Timeline
Department Supervisor
The Home Depot Inc
11.2025 - Current
Flooring Sales Specialist
The Home Depot Inc
02.2025 - 11.2025
Customer Service Representative
The Home Depot Inc
04.2024 - 02.2025
Shift Manager
STARBUCKS COFFEE COMPANY
09.2022 - 03.2024
Barista
STARBUCKS COFFEE COMPANY
09.2020 - 09.2022
Head Cashier
Big Y
08.2019 - 09.2020
Gas Station Attendant
Big Y
04.2018 - 08.2019
Food Service Worker
Big Y Supermarket
09.2017 - 08.2019
Games Attendant
Six Flags
04.2017 - 09.2017
Sandwich Artist
University of Hartford
09.2015 - 04.2017
Sales Associate
Brown Shoe Company
11.2013 - 06.2014
Sandwich Artist
SUBWAY®Restaurants
06.2011 - 10.2012
High School Diploma -
Norwood Senior High School