Donte Driver
Detroit,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Production Worker
Stellantis
08.2013 - 03.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Customer Service Representative
Kohls Credit
04.2010 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Travel Consultant
American Express, TRS
10.2005 - 01.2010
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Customer Service Agent
Spirit Airlines, Detroit Metropolitan Airport
02.2001 - 10.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
No Degree - Pre Requisite
Henry Ford College
Dearborn, MI09.1991
High School Diploma -
Cooley High Scool
Detroit, MI06.1991
Skills
Customer Service
Office clerical
Inbound Call center
Timeline
Production Worker
Stellantis
08.2013 - 03.2023
Customer Service Representative
Kohls Credit
04.2010 - 07.2013
Travel Consultant
American Express, TRS
10.2005 - 01.2010
Customer Service Agent
Spirit Airlines, Detroit Metropolitan Airport
02.2001 - 10.2005
No Degree - Pre Requisite
Henry Ford College
High School Diploma -
Cooley High Scool