Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donte Lewis

Brooklyn,NY

Summary

Enthusiastic and motivated individual with various customer experience skills, seeking an entry-level position to leverage my skills and contribute to a company's success.

Offering excellent communication skills and natural ability to connect with people, eager to learn and develop in customer service environment. Brings understanding of basic customer service principles and ability to quickly adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in Customer Service Operator role.

Overview

7
7
years of professional experience

Work History

Customer Service

Amazon
07.2023 - 01.2025
  • Developed knowledge base for customer service reps, reducing resolution time.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Trained newly hired employees on routine tasks and customer service.

Field Technician

Beau Dietl & Associates
12.2022 - 05.2023
  • Utilized safety practices with no complaints or accidents.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.

Sales Associate

Children's Place
11.2021 - 05.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Package Handler

FedEx
11.2020 - 04.2021
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.

Paraprofessional

Department Of Education
09.2019 - 09.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Usher/Ticket Receiver

Barclays Center
10.2017 - 05.2020
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments, and issued tickets.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Directed ticket holders to seats and facility locations.

Education

High School Diploma -

Erasmus Hall
06.2016

Skills

  • Customer service standards
  • Patience and empathy
  • Strong work ethic
  • Verbal communication
  • Problem-solving skills
  • Sales expertise

Timeline

Customer Service

Amazon
07.2023 - 01.2025

Field Technician

Beau Dietl & Associates
12.2022 - 05.2023

Sales Associate

Children's Place
11.2021 - 05.2023

Package Handler

FedEx
11.2020 - 04.2021

Paraprofessional

Department Of Education
09.2019 - 09.2020

Usher/Ticket Receiver

Barclays Center
10.2017 - 05.2020

High School Diploma -

Erasmus Hall

Similar Profiles

CREATE PROFILE