Dontishia McClatchey
Tempe,AZ
Summary
Dontishia "Cassie" McClatchey Organized Professional with proven track record of meeting deadlines within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Mitchell Home Healthcare
02.2022 - Current
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Representative
Blue Pearl Pet Hospital
04.2023 - 09.2023
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
Truck Driver
Covenant Transport
09.2022 - 04.2023
- Invoiced with shippers each day.
- Verified contents of inventory loads against Bills of Lading.
- Operated with safety and skill to avoid accidents and delays.
Administrative Assistant
Fedex
08.2019 - 07.2022
- Answered phone calls to assist customers and solve potential problems.
- Kept store looking professional by rearranging products, organizing shelves, and cleaning up after customers.
- Operated POS and cash register for customers on daily basis
- Train new employees as well as current ones to fulfill different areas in store.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Print Supervisor
Staples
02.2016 - 07.2019
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Managed internal operational standards and productivity targets.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Proofed all job orders, securing client approval prior to production.
Print Production Associate
Staples
12.2014 - 02.2016
- Resolved all issues professionally and in timely manner.
- Worked collaboratively in team environment.
- Utilized strong interpersonal and communications skills to serve customers Retail Software.
Education
Associate of Science - Radiologic Technology
Albany Technical College
Albany, GA12.2018
Skills
- Relationship building
- Complaint resolution
- Customer service and care
- Sales expertise
- Network development
- Problem solving strength
- Systems and software programs
- Customer Relations
- Client Service
- Interpersonal communication skills
Timeline
Customer Service Representative
Blue Pearl Pet Hospital
04.2023 - 09.2023
Truck Driver
Covenant Transport
09.2022 - 04.2023
Patient Care Technician
Mitchell Home Healthcare
02.2022 - Current
Administrative Assistant
Fedex
08.2019 - 07.2022
Print Supervisor
Staples
02.2016 - 07.2019
Print Production Associate
Staples
12.2014 - 02.2016
Associate of Science - Radiologic Technology
Albany Technical College