Dontrell Williams
Slidell,LA
Summary
Dynamic sales professional with a proven track record, excelling in relationship building and upselling. Recognized for enhancing customer satisfaction and consistently exceeding sales quotas. Skilled in training teams and managing staff, driving revenue growth through effective sales strategies and exceptional client relations.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Cox Communications
09.2023 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Consistently met or exceeded sales quotas, contributing to the overall success of the store.
- Increased store revenue through effective upselling and cross-selling of mobile devices and accessories.
Flooring Department Supervisor
Lowes Home Improvment
05.2020 - 07.2023
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored team members on customer service best practices and product knowledge.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced department efficiency and reduced customer wait times.
Flooring Sales Specialist
Lowes Home Improvment
10.2019 - 05.2020
- Guided customers in selecting appropriate flooring options based on preferences and budget.
- Developed product knowledge to effectively recommend flooring solutions to clients.
- Collaborated with installation teams to coordinate project timelines and customer expectations.
- Drove team revenue totals by bringing in top sales numbers.
Third Key Manager
Conns Home Plus
12.2019 - 03.2021
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Assisted in developing promotional strategies, increasing customer engagement and sales.
- Evaluated employee performance, providing constructive feedback to enhance productivity.
- Coordinated scheduling and staffing needs, aligning workforce with business demands.
Timeshare Sales Representative
Wyndham Vacation Ownership
03.2017 - 06.2019
- Delivered engaging presentations to prospective clients, effectively communicating value propositions of timeshare offerings.
- Cultivated relationships with potential buyers, addressing inquiries and objections to facilitate informed purchasing decisions.
- Collaborated with marketing team to develop promotional materials that enhanced sales strategies and increased outreach effectiveness.
- Conducted market research to identify trends in consumer preferences, contributing insights for targeted sales initiatives.
Education
Associate of Arts - Nursing
Delgado Community College
New Orleans, LA09-2010
Timeline
Sales Specialist
Cox Communications
09.2023 - Current
Flooring Department Supervisor
Lowes Home Improvment
05.2020 - 07.2023
Third Key Manager
Conns Home Plus
12.2019 - 03.2021
Flooring Sales Specialist
Lowes Home Improvment
10.2019 - 05.2020
Timeshare Sales Representative
Wyndham Vacation Ownership
03.2017 - 06.2019
Associate of Arts - Nursing
Delgado Community College
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