Donya King
East Stroudsburg,PA
Summary
Dedicated Patient Representative committed to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and years of successful clerical experience in busy office environments, as well as database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Care Advisor
Memorial Sloan Kettering
09.2023 - Current
- Processed data necessary to establish and maintain initial client records, services and files, keeping records for invoicing and documenting information for regulatory purposes.
- Answered new client telephone calls and maintained follow-up through sales process, taking accurate referral or service request information by phone and advising on services.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Office Analyst
Matrix Behavior Solutions
East Stroudsburg, PA
09.2021 - Current
- Completed intake process for incoming and potential clients.
- Interacted with clients by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled appointments with doctors and case management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist
Eye Associates Of Monroe County
Stroudsburg, PA
04.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAHigh School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PASkills
- Microsoft Office
- EPIC
- Medical Terminology
- Data Entry
- Customer Service
- Administrative Duties
- Scheduling Meetings
- Clerical Support
- Verbal and Written Communication
- Follow-Up Skills
Timeline
Care Advisor
Memorial Sloan Kettering
09.2023 - Current
Office Analyst
Matrix Behavior Solutions
09.2021 - Current
Receptionist
Eye Associates Of Monroe County
04.2019 - 04.2020
Psychology
East Stroudsburg University of Pennsylvania
High School Diploma -
East Stroudsburg Senior High School South