Donyat Graham
Brooklyn,NY
Summary
Motivated individual with a solid understanding of key industry concepts and practices. Experience in collaborative projects that resulted in improved efficiency and team performance. Eager to leverage skills in a dynamic entry-level role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Neptune Retail Solutions
Jersey City, New Jersey
11.2018 - Current
- Conducted regular store inspections to ensure proper product stocking and displays.
- Evaluated customer service standards during store visits to identify improvement opportunities.
- Created visual presentations to effectively promote products across various locations.
- Performed data entry tasks to track inventory levels accurately.
- Displayed promotional materials, including signs and banners, to enhance visibility.
- Ensured compliance with merchandising standards through consistent store visits.
Amazon Delivery Driver
Amazon.Inc
Brooklyn, New York
10.2022 - 09.2024
- Ensured compliance with safety protocols for loading, unloading, and inspecting delivery vehicle.
- Verified accuracy of cargo against shipping documents prior to departure.
- Adhered to traffic laws while operating delivery vehicle to maintain safety.
- Executed daily delivery instructions and navigated routes assigned by dispatch.
- Completed all paperwork associated with deliveries accurately and promptly.
- Inspected delivery vehicle for optimal performance and safety before each trip.
- Delivered goods on schedule while adhering to speed limits and regulations.
- Utilized street maps to identify and navigate most efficient routes.
Teller/Customer Service Representative
NYC Bank
Queens, New York
01.2020 - 05.2020
- Facilitated opening of new accounts by assisting customers with necessary paperwork.
- Resolved customer complaints promptly to uphold strong client relationships.
- Processed customer transactions including deposits, withdrawals, and loan payments.
- Balanced cash drawers daily, ensuring accuracy and accountability.
- Answered inquiries about bank products and services to enhance customer understanding.
- Identified opportunities for cross-selling additional bank products to meet client needs.
- Referred customers to other bank areas for supplementary services when appropriate.
Cashier
Stop & Shop
Queens, New York
03.2017 - 07.2018
- Maintained orderly checkout area to enhance customer experience.
- Balanced daily transactions using computerized point-of-sale system.
- Verified customer age for alcohol and tobacco purchases to ensure compliance.
- Provided exceptional customer service while promoting loyalty programs to drive sales.
- Processed merchandise returns and exchanges according to store policies.
- Greeted customers and addressed inquiries regarding products and services.
- Restocked supplies as needed to ensure product availability.
- Conducted price checks for special orders or discounts as requested.
Education
GED -
University of The State of New York
Albany, NY10-2013
Skills
- Point-of-sale systems
- Cash handling and transaction processing
- Inventory management
- Customer account management
- Visual merchandising
- Customer service and support
- Problem solving
Certification
.Certificate of achievement from online expert for call center success . Certificate of achievement from online expert in communication skills for the workplace. Certificate of achievement from online expert in the power of telephone courtesy.
Timeline
Amazon Delivery Driver
Amazon.Inc
10.2022 - 09.2024
Teller/Customer Service Representative
NYC Bank
01.2020 - 05.2020
Retail Merchandiser
Neptune Retail Solutions
11.2018 - Current
Cashier
Stop & Shop
03.2017 - 07.2018
GED -
University of The State of New York
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