Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Donyla Moss

Houston,TX

Summary

Dynamic professional with a proven track record at Cheddar's Scratch Kitchen, excelling in customer feedback management and fostering positive guest interactions. Skilled in multitasking and organization, I thrive in fast-paced environments, consistently delivering exceptional customer service. Adept at quickly learning new skills, I am flexible, adaptable, and committed to enhancing guest experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Cheddar's Scratch Kitchen
Houston, TX
03.2023 - 08.2024
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in training new servers.

Host

Cheddar's Scratch Kitchen
Houston, TX
03.2023 - 08.2024
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • I greeted customers and answered their questions.
  • Directed patrons to lounges and waiting areas.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed incoming calls during busy shifts.
  • Answered phones promptly to record and confirm reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • I trained new host.

Court Monitor

Altitude Trampoline Park Spring-Klein
Houston, TX
01.2022 - 03.2023
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Maintained safe play environment.
  • Reported any suspicious activity or malfunctioning equipment to supervisors.
  • Provided nurturing and appropriate environment for children of various ages.
  • Communicated with children to provide comfort, encouragement and positive reinforcement.
  • Observed and monitored children's play activities.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided quick medical attention to children or adults when needed.

Party Host

Altitude Trampoline Park Spring-Klein
Houston, TX
01.2022 - 03.2023
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Provided exceptional customer service, building positive relationships with clients and guests.
  • Greeted guests and provided excellent customer service.
  • Worked with parents to ensure a fun party experience for children.

Education

Associate of Applied Science - Paralegal Studies

Lone Star College
Houston, TX
05-2024

Skills

  • Customer feedback management
  • Multitasking and organization
  • Exceptional customer service
  • Positive guest interactions
  • Quick Learner Abilities
  • Flexible and adaptable

Accomplishments

  • Enrolled in honor classes all 4 years in my private tech high school.
  • Graduated with both my high school diploma and associate degree in 2024.

Certification

  • Graduated with my Associate of Applied Science in Paralegal Studies.

Timeline

Server

Cheddar's Scratch Kitchen
03.2023 - 08.2024

Host

Cheddar's Scratch Kitchen
03.2023 - 08.2024

Court Monitor

Altitude Trampoline Park Spring-Klein
01.2022 - 03.2023

Party Host

Altitude Trampoline Park Spring-Klein
01.2022 - 03.2023

Associate of Applied Science - Paralegal Studies

Lone Star College

Similar Profiles

CREATE PROFILE
Donyla Moss