Beatriz Estrada
San Antonio
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Los Balitos Taco Shop
San Antonio
05.2022 - 11.2025
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Server
Taurinos Mexican Restaurant
San Antonio
05.2023 - 03.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Cuba
CubaSkills
- Menu knowledge
- Order taking
- Food safety
- Customer service
- Cash handling
- Beverage preparation
- Team collaboration
- Employee training
- Problem solving
- Dining area organization
- High volume dining
- Feedback collection
- Customer feedback management
- Daily specials memorization
- Special dietary requirements
- Performance improvement
- Food running
- Quality control
- Table setting
Languages
English
Elementary
Spanish
Professional
Timeline
Server
Taurinos Mexican Restaurant
05.2023 - 03.2024
Server
Los Balitos Taco Shop
05.2022 - 11.2025
Cuba
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