Emma Berner
Fernandina Beach
Summary
I am a hardworking professional who offers hospitality experience and enthusiasm for helping others. I am familiar with organizing seating for individuals or parties to maximize guest satisfaction and comfortable working in fast-paced environments and can handle a demanding workload.
Overview
4
4
years of professional experience
2027
2027
years of post-secondary education
Work History
Host
Lagniappe Restaurant
Fernandina Beach
05.2024 - Current
- Greeted guests warmly and ensured smooth seating flow.
- Managed reservations and coordinated table assignments efficiently.
- Assisted servers by communicating guest requests promptly.
- Handled customer inquiries and resolved concerns professionally.
- Trained new hosts on restaurant policies and procedures effectively.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Sales Associate
Amelia island bait and tackle
Fernandina Beach
11.2021 - 05.2024
- Assisted customers in selecting fishing gear and bait based on needs.
- Maintained inventory levels of tackle and supplies for efficient operations.
- Operated point-of-sale system for processing customer transactions accurately.
- Educated customers on local fishing regulations and best practices.
- Organized product displays to enhance customer shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Monitored cleanliness and organization of the store to create a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Marine Biology
Florida State College
Jacksonville, FL 08.2023 - 07.2025
Fernandina Beach High School
Fernandina Beach, FlSkills
- Customer service
- Team building
- Project management
- Inventory management
- Equipment maintenance
- Effective communication
- Conflict resolution
- Team collaboration
- Sales strategies
- Telephone reception
- Strong interpersonal skills
- Multitasking proficiency
- Customer engagement
- Effective time management
Timeline
Host
Lagniappe Restaurant
05.2024 - Current
Bachelor of Science - Marine Biology
Florida State College
08.2023 - 07.2025
Sales Associate
Amelia island bait and tackle
11.2021 - 05.2024
Fernandina Beach High School