Dora Cadena
Plant City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
General Manager/Field Training Specialist
CubeSmart Self Storage
Zephyrhills, FL
03.2019 - 06.2024
- Created monthly employee schedules to balance workforce needs and store budgets
- Developed great ties to my community through efficient marketing
- Ensured top-notch customer experiences
- Worked closely with management and revenue team to determine store promotions
- Assist law enforcement officials with warrants and court orders
- Conducted training sessions for new hires across various locations to enhance district-wide assistance
- Conducted regular meetings with senior management team to review progress against established objectives
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
Transportation Security Officer
Transportation Security Administration
Queens, NY
11.2014 - 03.2020
- Sustained focus and awareness while working in a stressful environment
- Skilled in identifying fraudulent documents to prevent unauthorized access
- Performing multiple passenger behavioral observation and detection
- Making security based decisions using intelligence, critical thinking, experience, observation, and passenger engagement
- Demonstrated professional communication skills with co-workers, supervisors, travelers, vendors, and other individuals
- Maintained knowledge of current aviation security standards and best practices
- Provided guidance and support in teaching proper screening techniques to newly recruited Transportation Security Officers
- Managed multiple tasks simultaneously while adhering to strict deadlines
Sales Manager
Storage Deluxe
Manhattan, NY
06.2012 - 10.2014
- Established and solidified customer relations by providing excellent and efficient customer service
- Assisted in creating an efficient schedule to balance workforce and budget
- Created and executed successful marketing campaigns resulting in a high conversion rate from prospects to customers
- Presenting the company as a credible and professional supplier of products and services
- Implementing structure and order into business operations
- Developed and implemented various systems for optimizing production resources and increasing efficiency (ex, EXCEL spreadsheets)
- Coached and mentored junior sales personnel to ensure their success in roles
Education
High school diploma -
Long Island City High School
Long Island City, NY06-2011
Some College (No Degree) -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Proficient utilizing MS Office (Word, Excel, PowerPoint, and Outlook)
- Ability to communicate well with others
- Ability to adapt to fast-paced environments
- Excellent clientele relation background
- P&L Management
- Schedule Management
- Expense Control
- Contract Negotiations
- Bilingual
- Training and coaching
- Staff Motivation
- Marketing
- Facility Management
Timeline
General Manager/Field Training Specialist
CubeSmart Self Storage
03.2019 - 06.2024
Transportation Security Officer
Transportation Security Administration
11.2014 - 03.2020
Sales Manager
Storage Deluxe
06.2012 - 10.2014
High school diploma -
Long Island City High School
Some College (No Degree) -
LaGuardia Community College of The City University of New York