Dora Cooper
Jacksonville
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Dollar General Store. Successfully optimized inventory management, reducing shrinkage and enhancing sales visibility. Skilled in staff training and development, fostering a motivated team to achieve operational excellence and elevate customer satisfaction.
Overview
38
38
years of professional experience
Work History
Assistant Manager
Dollar General Store
Jacksonville Fl
09.2022 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new employees on customer service standards and operational tasks.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Implemented merchandising strategies that enhanced product visibility and increased sales.
- Assisted in scheduling staff shifts, balancing coverage needs with labor costs effectively.
- Monitored financial transactions, ensuring accuracy in cash handling and register operations.
- Collaborated with management to identify areas for process improvement and operational efficiency.
- Provided exceptional customer service, resolving issues promptly to maintain high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Cashier/stock
Winn Dixie Supermarket
Jacksonville, Fl
08.2013 - 2020
- Processed customer transactions accurately and efficiently at checkout.
- Maintained a clean and organized register area to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted with inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and digital payments while adhering to security protocols.
- Trained new cashiers on register procedures and customer service best practices.
- Implemented strategies to reduce waiting times during busy shopping periods.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Office Assistant/cashier/stock
Publix Grocery Store
Jacksonville, FL
09.1988 - 02.2005
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization of merchandise displays.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Conducted regular cleanliness checks in store areas, promoting a safe and welcoming environment.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced work settings.
- Documented customer feedback for management review, contributing to service improvement initiatives.
- Supported promotional events by setting up displays and providing customer engagement assistance.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Sandlewood High School
Jacksonville, FL06.1982
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
Timeline
Assistant Manager
Dollar General Store
09.2022 - Current
Cashier/stock
Winn Dixie Supermarket
08.2013 - 2020
Office Assistant/cashier/stock
Publix Grocery Store
09.1988 - 02.2005
High School Diploma -
Sandlewood High School