Dora Cueva-Navarrete
San Jose,USA
Summary
Assisted teams in problem-solving and collaboration. Adapted communication style to meet diverse needs. Supported bilingual interactions to enhance team dynamics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
Reno Ears, Nose, and Throat Associates
03.2020 - 04.2026
- Assisted in coordinating and scheduling office procedures and follow-ups based on requests from doctors and physician assistants as well as patient needs
- Facilitated routing of incoming calls to designated departments. Assisted in scheduling and coordinating conference calls and meetings as needed.
- Managed scheduling and calendar organization for executives, ensuring optimal time utilization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Procedure/surgery scheduler
Reno Tahoe Pain Associates
09.2017 - 03.2020
- Checks Out and Schedules office procedures /follow ups according to Doctors/PA’s requests, and patient's needs.
- Collects patient payments based on Insurance, Coding, Billing, etc.
- Operates and routes incoming calls to appropriate departments. Schedules and coordinates conference calls and meetings as required.
- Utilizes public address, paging, phone systems, and HIPAA regulations to ensure proper patient care and privacy.
- Manages administrative tasks and needs such as mail, supplies, etc.
Scan scheduler
Cancer Care Specialists
05.2015 - 09.2017
- Schedule MRI, CT, PET/CT, Diagnostic X-Ray, Ultrasound etc.
- Verifying patient insurance and documentation.
- Appeal through insurance if order has been denied.
- Handling high-volume phone calls and patient inquiries.
Collections Specialist
UROLOGY NEVADA
08.2012 - 05.2015
- Checks Out and Schedules office procedures /follow ups according to Dr's/PA's requests, and patient's needs.
- Collects patient payments based on Insurance, Coding, Billing, etc.
- Operates and routes incoming calls to appropriate departments. Schedules and coordinates conference calls and meetings as required.
- Utilizes public address, paging, phone systems, and HIPAA regulations to ensure proper patient care and privacy.
- Manages administrative tasks and needs such as mail, supplies, etc.
Education
Upper secondary education -
University of Nevada-Reno
Reno, NV03.2013
High school diploma -
Washoe High School
Reno, NV07.2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Scheduling
Certification
- Driver's License October 2025 to March 2033
- CPR Certification
- First Aid Certification
- BLS Certification
Languages
Spanish - Fluent
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Administrative Assistant/Receptionist
Reno Ears, Nose, and Throat Associates
03.2020 - 04.2026
Procedure/surgery scheduler
Reno Tahoe Pain Associates
09.2017 - 03.2020
Scan scheduler
Cancer Care Specialists
05.2015 - 09.2017
Collections Specialist
UROLOGY NEVADA
08.2012 - 05.2015
Upper secondary education -
University of Nevada-Reno
High school diploma -
Washoe High School